Customer Quality Engineer

Vero HR; Brentwood; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Enhanced pension

Life assurance

Employee Assistance Programme

Cycle to work

Onsite parking

Job summary

Vero HR is partnering with a global aerospace supplier to recruit a Customer Quality Engineer. You will be the main quality liaison for major customers, interpreting technical data and driving efficient resolutions to quality issues.

In this customer-facing role, you will work with Sales and internal teams worldwide to improve communications, reduce non-conformances, and enhance overall customer satisfaction. Hybrid work setup and attractive benefits are on offer.

Qualifications

• Experience in a quality engineering role, ideally in a customer-facing environment.
• Strong knowledge of AS9100 / AS9120 or relevant aerospace quality standards.
• Experience investigating non-conformances and supporting corrective and preventive actions (CAPA).

Responsibilities

• Act as the primary quality interface for key customers and understand customer feedback.
• Investigate quality concerns and drive timely resolution of product and documentation-related issues.
• Collaborate with Sales and internal teams to improve communication, reduce non-conformances and enhance customer satisfaction.

Skills

Quality engineering

AS9100/AS9120 knowledge

CAPA investigation

Customer communication

Technical data interpretation

Quality documentation systems

Microsoft Office

Tools

Microsoft Office

Job description

We are working as the internal recruitment partner for our client, a global organisation delivering excellence in supply chain and quality solutions to the aerospace industry.

We are pleased to present an exciting opportunity for a Customer Quality Engineer to join the Quality team. This role has been created as part of continued business expansion and will play a key role in strengthening customer relationships and improving the customer quality experience across the organisation.

Reporting into the Group Head of Quality, you will act as the primary quality interface for key customers, focusing on understanding customer feedback, investigating quality concerns, and driving timely resolution of product and documentation‑related issues. Working closely with Sales and internal stakeholders, you will help improve communication, reduce non‑conformances, and enhance overall customer satisfaction.

This is a customer‑facing, problem‑solving role that requires strong communication skills, a passion for quality, and the ability to work collaboratively within a global team environment.

The successful candidate will be able to demonstrate:

• Proven experience in a quality engineering role, ideally within a customer‑facing environment
• Strong knowledge of AS9100 / AS9120 or relevant aerospace quality standards
• Experience investigating non-conformances and supporting corrective and preventive actions (CAPA)
• Confident communicator, comfortable working with customers and internal teams globally
• Ability to understand technical data, drawings, and specifications
• Proactive, solutions-focused mindset with a genuine passion for quality
• Competent with Microsoft Office and quality documentation systems

In return we are offering:

• A competitive salary package (dependent on skills and experience)
• Working hours: Monday to Thursday, 8:00 am to 4:30 pm, and Friday, 8:00 am to 12:00 pm.
• Hybrid working arrangement: 2 days working from home, 3 days on site
• 25 days’ annual leave plus bank holidays (increasing with service)
• Enhanced pension contribution
• Life assurance
• Employee Assistance Programme
• Cycle to work scheme
• Onsite parking

Interested? Then APPLY now for immediate consideration.