Customer Quality Engineer – Energy Storage (Bilingual)

Associer Intl; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Associer Intl is a global leader in energy storage technologies seeking a Customer Quality Engineer to support clients with quality processes across regions.

You will establish and maintain customer relationships, investigate quality issues, and coordinate containment, root cause analysis, and corrective actions in alignment with ISO9001/TS16949 practices. Bilingual Chinese-English communication is required, with strong collaboration and problem-solving skills.

Qualifications

• 3+ years in customer quality engineering within energy storage preferred.
• Familiar with ISO9000/TS16949/VDA quality systems and quality tools.
• Understand battery operation and failure analysis methods.
• Proficient with basic office software and reporting capabilities.
• Bilingual Chinese-English communication and ability to handle pressure.

Responsibilities

• Establish and maintain customer relationships to increase satisfaction.
• Handle abnormal problems in customer receipt and assembly with 5W2H analysis.
• Contain/isolate/sort defective products at customer projects per risk scope.
• Rework defective products on the customer side and reduce returns.
• Supervise SOP-compliant rework and report quality problems.
• Follow up assembly processes, identify risks, and cooperate with clients.
• Report product usage and manage emergencies independently.
• Summarize customer quality problems for the respective area.
• Follow the customer-defined quality problem-solving process.
• Accept exchanges to different regions to assist with quality issues.
• Accept other tasks assigned by superiors.

Skills

Bilingual Chinese-English

Communication skills

Statistical analysis

Tools

FMEA

FTA

8D

6Sigma

SPC

Job description

Associer Intl is a global leader in energy storage technologies seeking a Customer Quality Engineer to support clients with quality processes across regions.

You will establish and maintain customer relationships, investigate quality issues, and coordinate containment, root cause analysis, and corrective actions in alignment with ISO9001/TS16949 practices. Bilingual Chinese-English communication is required, with strong collaboration and problem-solving skills.