Customer Quality Engineer - Britain

Associer Intl; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Associer Intl is a global leader in energy storage technologies seeking a Customer Quality Engineer to support clients with quality processes across regions.

You will establish and maintain customer relationships, investigate quality issues, and coordinate containment, root cause analysis, and corrective actions in alignment with ISO9001/TS16949 practices. Bilingual Chinese-English communication is required, with strong collaboration and problem-solving skills.

Qualifications

• 3+ years in customer quality engineering within energy storage preferred.
• Familiar with ISO9000/TS16949/VDA quality systems and quality tools.
• Understand battery operation and failure analysis methods.
• Proficient with basic office software and reporting capabilities.
• Bilingual Chinese-English communication and ability to handle pressure.

Responsibilities

• Establish and maintain customer relationships to increase satisfaction.
• Handle abnormal problems in customer receipt and assembly with 5W2H analysis.
• Contain/isolate/sort defective products at customer projects per risk scope.
• Rework defective products on the customer side and reduce returns.
• Supervise SOP-compliant rework and report quality problems.
• Follow up assembly processes, identify risks, and cooperate with clients.
• Report product usage and manage emergencies independently.
• Summarize customer quality problems for the respective area.
• Follow the customer-defined quality problem-solving process.
• Accept exchanges to different regions to assist with quality issues.
• Accept other tasks assigned by superiors.

Skills

Bilingual Chinese-English

Communication skills

Statistical analysis

Tools

FMEA

FTA

8D

6Sigma

SPC

Job description

Our Client a global leader of new energy innovative technologies, committed to providing premier solutions and services for new energy applications worldwide.

The Job

Job Description

• 1. Establish and maintain customer relationships to increase customer satisfaction;
• 2. The CQE should have the ability to handle abnormal problems in customer receipt and assembly process and make preliminary judgments. 5W2H method can be used to describe the fault, and notice the relevant responsible persons immediately;
• 3. Able to containment/isolate/sorting the defective products at the customer's project location according to the scope of risk and preliminary FA analysis;
• 4. Rework the defective products in customer side in time, actively communicate with the customer to reduce the number of product returns;
• 5. Supervise employees to operate according to SOP in reworking;
• 6. Follow up assembly process in client, cooperate to solve the problem in assembly process. Identify potential risk for customer using.
• 7. Actively report the products usage and be able to handle emergencies independently.
• 8. Responsible for the summary of customer quality problem in the charge of the areas;
• 9. Follow up the quality problem solving process (according to customer requirements).
• 10. Accept exchange to different regions to assist with customer quality problems;
• 11. Accept other tasks arranged by superiors.

Job Requirement

• 1. More than 3 year customer quality engineer experience in energy storage industry is preferred
• 2. Understand ISO9000/TS16949/VDA etc. Quality system; understand the quality improvement tools (eg: FMEA, FTA, 8D, 6Sigma, SPC);
• 3. Understand the basic principles of battery operation, understand the basic characteristics of communication failure and mechanical structure failure, understand product failure analysis methods ;
• 4. Familiar with office software, with basic statistical analysis, report summary and reporting capabilities;
• 5. Good communication skills in Chinese and English (Bilingual), logical expression and pressure resistance.