Customer Quality Engineer: Battery Scale-Up

Agratas – A Tata Enterprise; Bridgwater; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Private healthcare

Car allowance

Company bonus

Enhanced parental leave

Wellbeing cash allowance

Job summary

Agratas is a Tata Sons subsidiary specialising in high-performance batteries. Agratas is expanding its UK operations and building a major facility in Bridgwater, Somerset.

We are seeking a Quality Engineer, Customer Quality, to own customer quality issues and drive structured problem solving across manufacturing, engineering and laboratories. You will coordinate containment, lead investigations with data-driven analysis, and ensure CAPAs are effective while supporting customer audits and Quality

Qualifications

• Degree in Engineering, Science or related technical discipline.
• Experience in Quality Engineering, Customer Quality, or Manufacturing Quality.
• Knowledge of problem-solving tools (8D, RCA, 5 Why).
• Understanding of PFMEA, APQP, PPAP and quality documentation.
• Strong analytical and stakeholder management skills.

Responsibilities

• Act as the primary contact for customer quality concerns and escalations.
• Manage customer issues from notification to closure with timely updates.
• Lead structured problem-solving activities (8D, RCA, 5 Why).
• Coordinate containment actions to protect customers and minimise risk.
• Drive root cause investigations using data-driven analysis with cross-functional teams.
• Ensure corrective and preventive actions are implemented and verified.

Skills

Quality Engineering

Customer Quality

Manufacturing Quality

8D Problem Solving

Root Cause Analysis

5 Why

Cross-functional collaboration

Education

Degree in Engineering or Science

Tools

PFMEA

APQP

PPAP

Job description

Agratas is a Tata Sons subsidiary specialising in high-performance batteries. Agratas is expanding its UK operations and building a major facility in Bridgwater, Somerset.

We are seeking a Quality Engineer, Customer Quality, to own customer quality issues and drive structured problem solving across manufacturing, engineering and laboratories. You will coordinate containment, lead investigations with data-driven analysis, and ensure CAPAs are effective while supporting customer audits and Quality