Customer Quality Engineer — 4-Day Week, Drive Quality

Adecco; Redditch; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Job summary

Adecco in Redditch, Worcestershire, is seeking a Customer Quality Engineer to act as the vital link between customers and manufacturing teams. You will lead root cause analysis, drive containment, audits and ISO 9001 compliance while maintaining robust quality data, KPIs, and strong customer satisfaction.

This role emphasizes analytical thinking, problem solving and collaboration with cross-functional teams to ensure quality across all stages of production.

Qualifications

• Experience in a Quality Engineering role within manufacturing.
• Strong problem-solving and root cause analysis skills.
• Knowledge of Core Quality Tools including APQP, PPAP, FMEA, MSA and SPC.
• Internal auditing experience and understanding of ISO 9001.
• Strong communication and customer relationship management skills.
• Analytical, proactive and highly organised approach.

Responsibilities

• Manage customer quality concerns from initial investigation through to resolution.
• Lead root cause analysis and implement robust corrective actions.
• Coordinate containment activities and support cross-functional problem solving.
• Conduct internal audits and support ISO 9001 compliance.
• Manage ISIR inspections and PPAP submissions.
• Maintain Control Plans, PFMEAs and quality documentation.
• Analyse quality data, identify trends and report KPIs.
• Provide technical support to customers and internal teams.
• Manage IMDS data for new and existing products.

Skills

Root cause analysis

Quality engineering

Customer service

Analytical thinking

Tools

APQP

PPAP

FMEA

MSA

SPC

ISO 9001

Job description

Adecco in Redditch, Worcestershire, is seeking a Customer Quality Engineer to act as the vital link between customers and manufacturing teams. You will lead root cause analysis, drive containment, audits and ISO 9001 compliance while maintaining robust quality data, KPIs, and strong customer satisfaction.

This role emphasizes analytical thinking, problem solving and collaboration with cross-functional teams to ensure quality across all stages of production.