Customer Quality Engineer

Boeing; Burgess Hill; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual incentive plan

Continuous learning

25 vacation days

Pension plan

BUPA Medical Plan

Simply Health cash plan

Life insurance 4x

Job summary

Boeing Distribution Services III Limited is seeking a Customer Quality Engineer for the Burgess Hill, UK facility. The role focuses on meeting customer quality metrics, leading reviews, and coordinating RCCA activities with suppliers and customers to ensure top-tier supplier status.

The position requires experience with RCCA, ERP systems (SAP), and strong English proficiency in a technical environment. Travel up to 10% within the UK is possible, with a comprehensive benefits package offered.

Qualifications

• 2+ years of related work experience or equivalent combination of formal education, on-the-job training, and/or work experience.
• 1+ years of experience with execution of root cause corrective actions (RCCA).
• Intermediate or higher proficiency working with Microsoft Office products (Outlook, Excel).
• Fluent in English on a highly technical and professional level.
• Solid experience with common ERP systems with SAP being highly preferred.

Responsibilities

• Meeting/exceeding customer quality metrics to ensure customer preferred supplier status.
• Conducting customer quality reviews with customers and internal teams.
• Leads technical calls with suppliers.
• Collaborates internally with supply chain and externally with customers on supplier management and transfer processes.
• Drives RCCA with customers, suppliers and internal teams.
• Addresses non-conforming events.
• Works with customers on RMA products and MRB documentation.
• Writes quality plans for customer products.

Skills

RCCA

English fluency

SAP

ERP systems

MS Office

Education

Bachelor’s Degree – Engineering

Tools

SAP

ERP systems

Microsoft Office

Job description

Customer Quality Engineer Company: Boeing Distribution Services III Limited Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Quality Engineer for the Burgess Hill, UK facility.

Position Summary: In this role, you will be responsible for ensuring customer quality metrics are met or exceeded to maintain preferred supplier status. You will lead customer quality reviews and collaborate with internal and external teams to drive root cause corrective actions and address non-conforming events. Additionally, you will oversee RMA processes and develop quality plans to support customer product requirements.

Position Responsibilities:

• Responsible for meeting/exceeding customer quality metrics to ensure customer preferred supplier status
• Conducts customer quality reviews with customers and internal BDSI organization
• Leads technical calls with suppliers
• Works in collaboration internally with supply chain and externally with the customer on supplier management work transfer process
• Drives root cause corrective actions (RCCA) with customers, suppliers and internal BDSI organization.
• Works to address non-conforming events
• Works with customers on RMA products and submits documents for MRB approval
• Writes quality plans for customer products

Basic Qualifications (Required Skills/Experience):

• 2+ years of related work experience or equivalent combination of formal education, on-the-job training, and/or work experience
• 1+ years of experience with execution of root cause corrective actions (RCCA)
• Intermediate or higher proficiency working with Microsoft Office products (Outlook, Excel)
• Fluent in English on a highly technical and professional level
• Solid experience with common ERP systems with SAP being highly preferred

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s Degree – Engineering or related field of study
• Profound experience working in a customer-facing role
• Six Sigma certification
• Previous Aerospace experience

Conflict of Interest: Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process

Work Authorization: This requisition is for a locally hired position in the United Kingdom. Candidates must have current legal authorization to work immediately in the UK. Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Travel: This position requires travel activities up to 10% of the time within the UK & RoI

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

Benefits:

• An annual incentive plan and annual salary reviews
• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next
• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• 25 vacation days plus UK public holidays
• Pension Plan with up to 6% employer contribution
• Company paid BUPA Medical Plan
• Simply Health cash plan
• 4x annual salary life insurance

Additional Information:

• Language Requirements: Not Applicable
• Education: Not Applicable
• Relocation: Relocation assistance is not a negotiable benefit for this position.
• Security Clearance: This position does not require a Security Clearance.
• Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Program & Shift:

• Contingent Upon Award Program This position is not contingent upon program award
• Shift: Not a Shift Worker (United Kingdom)

Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment that’s welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth. Find your future with us.