Customer Quality Engineer

Boeing; Burgess Hill; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual incentive plan

Continuous learning

Vacation days

Pension plan

BUPA Medical Plan

Simply Health

Life insurance

Job summary

Boeing Global Services, based in Burgess Hill, UK, seeks a Customer Quality Engineer to ensure customer quality metrics and maintain preferred supplier status. You will lead customer quality reviews and drive RCCA actions across internal and external teams.

The role covers RCCA, RMA processes, and developing quality plans to support customer product requirements, with travel up to 10% within the UK. It requires strong English, ERP/SAP experience, and a engineering background.

Qualifications

• 2+ years of related work experience or equivalent combination of formal education, on-the-job training, and/or work experience.
• 1+ years of experience with execution of RCCA.
• Intermediate or higher proficiency with MS Office (Outlook, Excel).
• Fluent in English on a highly technical and professional level.
• Solid experience with SAP and ERP systems.

Responsibilities

• Meet/exceed customer quality metrics to ensure preferred supplier status.
• Conduct customer quality reviews with customers and internal teams.
• Lead technical calls with suppliers.
• Collaborate with supply chain and customer on supplier management and work transfer.
• Drive RCCA with customers, suppliers and internal teams.
• Address non-conforming events.
• Work with customers on RMA products and MRB documentation.
• Write quality plans for customer products.

Skills

RCCA experience

MS Office

English fluency

Education

Bachelor's Degree – Engineering

Tools

SAP

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Summary

Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Quality Engineer for the Burgess Hill, UK facility.

In this role, you will be responsible for ensuring customer quality metrics are met or exceeded to maintain preferred supplier status. You will lead customer quality reviews and collaborate with internal and external teams to drive root cause corrective actions and address non-conforming events. Additionally, you will oversee RMA processes and develop quality plans to support customer product requirements.

Position Responsibilities

• Responsible for meeting/exceeding customer quality metrics to ensure customer preferred supplier status
• Conducts customer quality reviews with customers and internal BDSI organization
• Leads technical calls with suppliers
• Works in collaboration internally with supply chain and externally with the customer on supplier management work transfer process
• Drives root cause corrective actions (RCCA) with customers, suppliers and internal BDSI organization.
• Works to address non-conforming events
• Works with customers on RMA products and submits documents for MRB approval
• Writes quality plans for customer products

Basic Qualifications (Required Skills/Experience)

• 2+ years of related work experience or equivalent combination of formal education, on-the-job training, and/or work experience
• 1+ years of experience with execution of root cause corrective actions (RCCA)
• Intermediate or higher proficiency working with Microsoft Office products (Outlook, Excel)
• Fluent in English on a highly technical and professional level
• Solid experience with common ERP systems with SAP being highly preferred

Preferred Qualifications (Desired Skills/Experience)

• Bachelor’s Degree – Engineering or related field of study
• Profound experience working in a customer-facing role
• Six Sigma certification
• Previous Aerospace experience

Conflict of Interest

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process

Work Authorization

This requisition is for a locally hired position in the United Kingdom. Candidates must have current legal authorization to work immediately in the UK.

Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Travel

This position requires travel activities up to 10% of the time within the UK & RoI

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• An annual incentive plan and annual salary reviews.
• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next.
• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• 25 vacation days plus UK public holidays.
• Pension Plan with up to 6% employer contribution.
• Company paid BUPA Medical Plan.
• Simply Health cash plan.
• 4x annual salary life insurance.

Applications for this position will be accepted until Oct. 15, 2026.

Export Control Requirements

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom)

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.