Customer Quality Engineer

Boeing Company; Burgess Hill; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Annual incentive plan

Salary reviews

Continuous learning

25 vacation days

Pension Plan

Company paid BUPA Medical Plan

Simply Health cash plan

Life insurance

Job summary

Boeing is seeking a quality engagement specialist to ensure customer metrics and maintain preferred supplier status. You will lead customer quality reviews and collaborate with internal and external teams to drive RCCA and address non-conforming events.

You will oversee RMA processes, write quality plans for customer products, and work with cross-functional teams including supply chain and the customer to manage supplier changes.

Qualifications

• Bachelor's degree in Engineering or related field.
• Proven RCCA experience and problem-solving skills.
• Strong English in a technical, professional environment.

Responsibilities

• Meet or exceed customer quality metrics and lead reviews.
• Drive RCCA with customers, suppliers and internal teams.
• Oversee RMA processes and MRB-related documentation.
• Write quality plans for customer products and support supplier management.

Skills

RCCA experience

Fluent English

Six Sigma certification

ERP SAP experience

Microsoft Office proficiency

Customer-facing experience

Aerospace experience

Education

Bachelor's degree in Engineering or related field

Tools

SAP

Microsoft Office

Job description

In this role, you will be responsible for ensuring customer quality metrics are met or exceeded to maintain preferred supplier status. You will lead customer quality reviews and collaborate with internal and external teams to drive root cause corrective actions and address non-conforming events. Additionally, you will oversee RMA processes and develop quality plans to support customer product requirements.,

• Responsible for meeting/exceeding customer quality metrics to ensure customer preferred supplier status
• Conducts customer quality reviews with customers and internal BDSI organization
• Leads technical calls with suppliers
• Works in collaboration internally with supply chain and externally with the customer on supplier management work transfer process
• Drives root cause corrective actions (RCCA) with customers, suppliers and internal BDSI organization.
• Works to address non-conforming events
• Works with customers on RMA products and submits documents for MRB approval
• Writes quality plans for customer products
  2+ years of related work experience or equivalent combination of formal education, on-the-job training, and/or work experience
• 1+ years of experience with execution of root cause corrective actions (RCCA)
• Intermediate or higher proficiency working with Microsoft Office products (Outlook, Excel)
• Fluent in English on a highly technical and professional level
• Solid experience with common ERP systems with SAP being highly preferred, Bachelor's Degree - Engineering or related field of study
• Profound experience working in a customer-facing role
• Six Sigma certification
• Previous Aerospace experience

Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer:

• An annual incentive plan and annual salary reviews.
• Continuous learning – you'll develop the approach and skills to navigate whatever comes next.
• Success as defined by you – we'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• 25 vacation days plus UK public holidays.
• Pension Plan with up to 6% employer contribution.
• Company paid BUPA Medical Plan.
• Simply Health cash plan.
• 4x annual salary life insurance., Shift
• Not a Shift Worker (United Kingdom)