Customer Quality Assurance Lead

Safran S.A.; Howlett Cross; On-site; GBP 70,000 - 90,000; Full time

Job summary

Safran Electrical & Power UK Ltd seeks a Customer Quality Assurance Lead to bridge production and customer requirements, ensuring design and manufacturing meet safety and regulatory standards. The role focuses on risk mitigation, process compliance, and continuous improvement within the 21G production environment.

The successful candidate will lead program teams, manage customer satisfaction, and ensure contractual fulfilment through robust QA processes and audits.

Qualifications

• 3–5 years' aerospace experience in engineering, design or quality.
• Demonstrated problem solving using 8D, RCCA and FRACAS; Six Sigma DMAIC with Green/Black belt desirable.
• APQP Tools knowledge with PPAP, FMEA and MSA.
• Knowledge of ISO9001, AS9100 standards deployment and implementation.
• Understanding of EASA/CAA Part 21J/21G/145.
• Experience in internal and external audits; lead auditor trained preferred.
• Experience in production environments leading engineering teams.

Responsibilities

• Develop KPIs and agree with stakeholders to drive improvement programs and contractual fulfilment.
• Represent customer interests on site when supporting programs and production.
• Champion customer satisfaction through defect prevention, root cause analysis and continuous improvement using APQP tools (PPAP, FMEA, MSA).
• Coach and develop reporting engineers; identify training needs and system weaknesses.
• Interact with multiple customers and regulatory authorities (EASA, CAA) representing Safran Electrical & Power UK Ltd.
• Support programs related to Part 21G production quality, driving RCA deployment and timely customer feedback.
• Agree strategy with production leaders to provide quality assurance support across product lines.

Skills

Aerospace industry experience

Problem solving (8D, RCCA, FRACAS)

APQP Tools knowledge

ISO9001 / AS9100 knowledge

EASA / CAA Part 21J / Part 21G / Part

Audit experience / lead auditor

Production/engineering leadership

Tools

PPAP

FMEA

MSA

Job description

Safran – Here, we craft excellence together.

At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.

Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. It is a key player in the equipment electrification & in the electric and hybrid propulsion sector. Mastering the on-board energy system, the company designs and provides modular, innovative and optimised architectures and solutions.

The Customer Quality Assurance Lead is a specialist role, acting as a link between Safran Electrical & Power UK Ltd and the Customer, to ensure engineering design and production standards meet customer, safety and regulatory (EASA, CAA) standards, focusing on risk mitigation and process compliance.

It's a senior role responsible for implementation and oversight of the customer support program, bridging the gap between 21G production organisation and the consumer; overseeing complaints, investigation requests, and continuous improvement in accordance with airworthiness requirements.

The Customer Quality Assurance Lead will be the business specialist, familiar with the customers contract requirements and leading program teams to contract expectations fulfilment by following established business processes.

Key responsibilities:

• Develop KPIs and agree with stakeholders internally, and with the customers, to drive focus on improvement programs and contractual fulfilment
• Represent customer interests on site when supporting programs and production
• Champion customer satisfaction through defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC
• Coaching and develop the reporting engineer/s, identifying training needs, system weaknesses and opportunities to improve methods of functional and business working through audits
• Responsible for direct interaction with multiple customers and regulatory authorities (EASA, CAA) representing Safran Electrical & Power UK Ltd business.
• Support provision to programs related Part 21G production organisation quality performance, driving continuous improvement and RCA methodology deployment to provide timely and effective feedback to the customer.
• Agree strategy with production leaders, to offer support on quality assurance matters and will review performance across different customer product lines to establish common approach to Quality Assurance
• Effective oversight of customer complaints and queries related to quality and their timely progression engaging with design and manufacturing teams to maintain compliance with airworthiness and customer requirements

What You'll Bring:

• 3 to 5 years' experience in aerospace industry or equivalent at engineering, design & development, or quality positions
• Demonstrated problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black desired
• APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA
• Knowledge of ISO9001, AS9100 QMS standards deployment and implementation.
• Understanding of EASA / CAA Part 21J / Part 21G / Part 145
• Experience in internal and external audit and auditing techniques, lead auditor trained preferred
• Experience with working in a technical production environment leading engineering teams

We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role.

Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation.

We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.

Get involved:

We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs.