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Customer Quality Assurance

Ethos Foundation

Birmingham

On-site

GBP 35,000 - 50,000

Full time

5 days ago

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Job summary

The Ethos Foundation is seeking a Customer Quality Assurance Specialist for a night shift role in Birmingham. This position demands a proactive individual with experience in quality assurance within manufacturing or engineering. The candidate will be responsible for maintaining quality standards, addressing customer concerns, and collaborating with various internal teams to ensure high customer satisfaction.

Benefits

4-Day Working Week

26.5 Days Annual Leave

8% Pension

Life Assurance

Qualifications

At least 5 years of practical experience with 8D/5Y methodologies.
Strong analytical skills and attention to detail.
Advanced user of MS Office.

Responsibilities

Investigate and coordinate customer concerns including product traceability.
Monitor and report on quality KPIs.
Collaborate with Warehouse and Supplier Quality teams.

Skills

Problem-solving skills

Analytical skills

Attention to detail

Education

Engineering qualification to ONC level or higher

Tools

MS Office

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Are you passionate about driving high standards in quality and customer satisfaction?

Do you have a solid background in quality assurance and problem-solving within a manufacturing or engineering environment?

If so, we want to hear from you.

We are currently seeking an experienced Customer Quality Assurance Specialist (Nights) to join our client's team in Birmingham. This is a hands-on role, ideal for someone with a proactive mindset and a drive for continuous improvement.

Benefits

4-Day Working Week | 26.5 Days Annual Leave | 8% Pension | Life Assurance

About The Role

Reporting to the Quality Manager, you will play a critical role in maintaining customer confidence and ensuring that all quality concerns are addressed swiftly and effectively. You will consult closely with internal teams and customers across Europe, managing and coordinating all aspects of customer quality issues during the night shift.

This role will see you working across a variety of formal forums and projects, from managing customer complaints to supporting internal process improvements.

Key Responsibilities

Investigate and coordinate customer concerns, including product traceability and inspection activities.
Produce and manage detailed 8D and 5Y root cause reports aligned with customer-specific requirements.
Monitor and report on quality KPIs, including complaints per million (CPM), cost of poor quality (COPQ), and customer scorecards.
Lead containment activities, ensuring non-conforming product is quarantined and corrective actions are taken.
Chair meetings and customer visits to address quality issues and implement long-term resolutions as required.
Collaborate daily with Warehouse, Supplier Quality, and Material Planning & Logistics (MP&L) teams.
Support sales and customer-facing teams on technical quality topics and escalate concerns where appropriate.

Essential

Key Skills & Experience

Proven problem-solving skills using structured tools such as 5 Why, fishbone diagram or similar.
At least 5 years of practical experience with 8D/5Y methodologies in a quality-focused role
Engineering qualification to ONC level or higher
Strong analytical skills and attention to detail
Advanced user of MS Office; capable of preparing quality presentations and reports
Valid driving licence – travel within the UK and Europe may be required.
Comfortable reading and interpreting technical drawings and using measurement tools.

Desirable

Knowledge of industry standards including ISO 14001, ISO 45001, IATF 16949
Experience working with customer portals and quality systems.
Familiarity with PPAP documentation and quality audit processes

What You Bring

You're a initiative-taker with a systematic approach and an eye for detail. You work well under pressure, prioritise tasks effectively, and thrive in an environment where problem-solving and quality take centre stage. You are equally comfortable working independently or collaborating with colleagues to meet shared objectives.

If you are ready to take the next step in your quality career and thrive in a night-based role, we invite you to apply. Join a team where your expertise and dedication to quality will be recognised and rewarded.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website: /

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT System Testing and Evaluation

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