Customer Project Manager

Gamma Communications plc; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma Communications plc is seeking a Customer Project Manager in London to oversee end-to-end delivery of data, UCaaS, and telecoms projects for a diverse client base. You will coordinate internal teams and external suppliers to ensure projects meet time, budget, and quality targets.

The role requires strong delivery experience, ability to host senior-level customer meetings, and the capacity to manage multiple projects concurrently in a hybrid UK environment.

Qualifications

• Experience in telecoms or data industry.
• Proven project delivery or implementation experience.
• Experience developing and managing a broad suite of project documents.
• Confident in hosting customer meetings and presentations with senior reps.

Responsibilities

• Scope, plan, resource, and initiate the project from start to finish.
• Create, maintain, and communicate all project documentation.
• Develop and agree Customer Communication Plans for stakeholders.
• Handover delivered solutions to Gamma Operational Teams after completion.
• Manage customer project billing and ensure revenue recognition against forecast.

Skills

Telecoms background

Project delivery experience

Project documentation management

Lead customer meetings

Multi-project management

Virtual project team management

Supplier management

Education

Prince2 certification

Job description

A bit about us At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.

We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

Who are we looking for?

We are looking for a customer facing individual with the ability to manage multiple client projects across a variety of products in the Data portfolio, UCaaS portfolio and telecoms sector.

You will be someone who thrives in complex situations and possess an ability to manage uncertainty and will engage and facilitate both internal teams and suppliers to ensure a clear path to success and supportability is always achieved.

The Customer Project Manager is always expected to embrace and promote department and company strategy and values, leading junior staff by example. You will also own your learning and development.

What will you be doing day-to-day?

The Customer Project Manager with be responsible for scoping, planning, resourcing, and initiating the project. They will be responsible for the successful end to end delivery including risk & jeopardy management to achieve completion within deadlines and to budget and quality standards.

Including but not limited to:

• Creating, maintaining, and communicating all project documentation during the project lifecycle
• Develop and agree Customer Communication Plans
• Appropriately handover the delivered solution to the Gamma Operational Teams upon project completion
• Managing customer project billing and ensuring revenue is recognised in line with forecasted commitments

What you’ll bring

You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:

• Background in telecoms or data industry
• Project delivery or implementation experience
• Experience in developing and managing a broad suite of project documents in a project environment
• Confident in hosting customer meetings and presentations with senior representatives of high-profile companies
• Proven ability to manage multiple projects simultaneously
• Proven ability to manage a virtual project team and associated resources
• Supplier management experience is desirable
• Prince 2 certified

What do we offer you?

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day

A few things to note

We require all candidates to be eligible to work in the UK and pass a basic DBS check.

This role is hybrid 3-days onsite from our London office

Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.