Customer Planner

Richmond Marketing; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Planner to join their dynamic team. This role is pivotal in managing order processing and enhancing customer engagement. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and administrative skills. You will work closely with logistics and sales teams, ensuring that customer orders are processed smoothly and efficiently. If you are passionate about customer service and eager to contribute to a vibrant team, this opportunity is perfect for you. Join a company that values innovation and teamwork, and make a significant impact in the world of brand building.

Qualifications

• 1-2 years experience in customer service/order processing required.
• Excellent communication skills and a strong work ethic are essential.

Responsibilities

• Manage sales and sample order processing efficiently.
• Liaise with logistics and sales teams to ensure timely delivery.
• Handle customer queries and provide excellent customer service.

Skills

Customer Service

Order Processing

Communication Skills

Administrative Skills

Education

Experience in Customer Service

Job description

REPORTS TO: Supply Chain Manager/Finance Director NI

ABOUT RICHMOND

Richmond is Ireland’s leading, trend-spotting, premium brand builder. Founded in 1992, Richmond’s philosophy is simple; have great brands in our portfolio and hire great people – Great People & Great Brands. We are not simply a distributor; we are brand builders who love to challenge the norms, disrupt the status quo, and bring new ideas and products to market.

JOB DESCRIPTION

We are looking for a highly competent Customer Planner to manage order processing at our busy NI office. The role will manage order processing and will involve engagement with our key customers whilst working closely with Supply Chain and the NI commercial team.

If you are looking for a challenge, then this role is for you!

KEY RESPONSIBILITIES

1. Sales order processing and sample order processing
2. Liaison with logistics partners, customers and sales reps as necessary to ensure orders are processed and goods delivered as expected
3. Dealing with customer queries / customer service
4. Issuing daily sales volume reports
5. Daily loading sheet processing
6. Obtaining supporting evidence and authorization for credit note requests
7. General administrative and filing duties as required
8. Some receptionist duties as required
9. As part of a small admin team, take on a hands-on approach to all aspects of the business, working closely with management and the sales team.
10. Assist other members of the admin & accounting team in various functions as may be necessary from time to time.
11. Company may assign to you other appropriate tasks and responsibilities and reporting relationships from time to time.

KNOWLEDGE, SKILLS AND EXPERIENCE

1. Ambitious person with excellent work ethic and excellent communication skills
2. Flourishes in a busy environment and is a fast learner
3. Energetic & enthusiastic approach to tasks especially when team needs support
4. Minimum 1-2 years experience in customer service/order processing