Customer Payments Clerk

Hood Group; Southend-on-Sea; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

31 days annual leave

Employee Assistance Program

Pension scheme

Health cash plan

Refer a friend bonus £250

Laptop provided

Job summary

Hood Group, a UK-based insurance provider, is hiring a Customer Payments Clerk to join our Finance team. You will support premium collections, refunds processing, and reporting to ensure accurate financial operations.

The role is hybrid, with 1 day on-site at our Southend office. Ideal candidates will have finance or credit control experience, strong Excel skills, and a disciplined, confidential approach.

Qualifications

• Finance or credit control experience is essential.
• Intermediate Excel skills required.
• Accuracy and confidentiality are crucial when handling financial data.
• Disciplined, organised and methodical approach to work.
• Insurance or financial services experience is beneficial.
• Knowledge of Sirius, ICE, Sage Pay, PTX, Premium Credit Limited, Magenta, Pay360 is a plus.

Responsibilities

• Process collection files.
• Manage customer refunds.
• Handle broker commissions.
• Act as the first point of contact for finance queries.
• Support credit control activities.
• Assist with month end and internal reporting.

Skills

Finance experience

Excel

Attention to detail

Confidentiality

Organised

Education

GCSEs including Math & English

Tools

Sirius

ICE

Sage Pay

PTX

Premium Credit Limited

Magenta

Pay360

Job description

Are you looking to develop from your career within Insurance?

We are looking to recruit a Customer Payments Clerk, to join our Finance team. In this role, you will support the Customer Payments Manager in all aspects of premium collections, credit control, processing customer refunds and reporting.

This is a hybrid role - 1 day a week on site at our Southend office.

Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years' experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.

Key Responsibilities:

• Processing collection files
• Managing customer refunds
• Handling broker commission
• Acting as the first point of contact for finance related queries
• Supporting credit control activities
• Assisting with month end and internal reporting

What We Need From You:

• Previous experience in Finance, or credit control is essential
• Intermediate Excel skills
• Accuracy and attention to detail
• Disciplined, organised and methodical approach
• Ability to understand the importance of confidentiality in handling financial data
• Insurance or financial services sector experience - beneficial
• Systems knowledge - Sirius, ICE, Sage Pay, PTX, Premium Credit Limited, Magenta and Pay360 systems - beneficial
• Minimum of 5 GCSEs at grade 4-9(A*-C) or equivalent to include Mathematics and English

Why Join us?

At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.

Our comprehensive benefits package includes:

• We are offering 31 days annual leave (including bank holidays)
• Employee Assistance Program
• Pension Scheme
• Health cash plan
• Incentive of £250 on refer a friend scheme
• Social company events, we want you to be part of the Hood Group community
• Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group
• We will provide your laptop and any other professional equipment as required