Customer Oversight Administrator

Standard Life (previously Phoenix Group); Birmingham; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus 8-16%

Private medical

38 days annual leave

Excellent pension

Life assurance

Income protection

Volunteering days

Job summary

Standard Life, a retirement specialist, is seeking a 6 month fixed term role in Edinburgh or Birmingham. You will oversee Data Subject Access Requests (DSARs) and ensure regulatory compliance while coordinating with external partners and internal teams.

The role emphasizes governance over direct fulfilment, requires strong organisational and analytical skills, and knowledge of GDPR. The package includes up to £32,000, a potential bonus, private medical cover and generous leave and pension

Qualifications

• Broad knowledge of financial services, particularly Life and Pensions.
• Ability to apply processes and controls to ensure activity on time and to standards.
• Excellent organisational and analytical skills with prioritisation and escalation.
• Effective management of stakeholders on impact timescales and customer outcomes.
• Ideally a general understanding of GDPR and Data Subject Rights.

Responsibilities

• Oversee and coordinate Data Subject Access Requests (DSARs) and ensure escalation.
• Maintain regulatory compliance and stakeholder engagement.
• Support delivery within GDPR timeframes with governance oversight.
• Coordinate data requests with external partners and internal teams.

Skills

Financial services knowledge

Organisational skills

Analytical skills

Stakeholder management

GDPR understanding

Job description

Job Description

Job Type: 6 Month Fixed Term

Location and flexible working: Edinburgh or Birmingham. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here

Salary: Up to £32,000 dependent upon experience plus an indicative bonus range of 8% to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Closing Date: 14th September

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

Within our Customer Services function we are focused on making sure our customers, through our external partners are at the heart of everything we do, ensuring we are operationally efficient and show integrity with every decision we take. As a department we care, take personal responsibility, and try to do the right thing at all times.

You will use your administrative skills to oversee and coordinate Data Subject Access Requests (DSARs), ensuring requests are identified, escalated and supported through to completion, while maintaining regulatory compliance, managing stakeholder engagement and supporting delivery within GDPR timeframes. From an oversight and governance perspective, you will ensure the business can respond to DSARs effectively rather than fulfil them directly.

What We’re Looking For

• Broad knowledge of financial services, particularly Life and Pensions and an understanding of business operations
• Ability to apply appropriate processes and controls to ensure activity completed on time and to agreed standards
• Excellent organisational and analytical skills, including prioritisation, decision making, and appropriate escalation
• Effective management of stakeholders on impact timescales and customer outcomes
• Ideally have General Understanding of GDPR Act and Data Subject Rights

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about working at Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us