Customer Outcomes Analyst

Wesleyan; Birmingham; Hybrid; GBP 32,000 - 52,000; Part time

Job summary

Wesleyan in the United Kingdom is seeking a role focused on delivering customer outcomes testing across end-to-end journeys to ensure fair, compliant results. You will analyse journeys and data to identify risks, pain points and opportunities for remediation, translating findings into actionable insights.

This fixed-term contract (18 months) with hybrid working (Birmingham or Oswestry office) requires strong analytical capability and collaboration across product teams to improve customer

Qualifications

• Experience in customer outcomes testing or similar Quality/Compliance role.
• Strong analytical capability and attention to detail.
• Ability to translate findings into clear, actionable insights.

Responsibilities

• Deliver customer outcome testing across products, services, and journeys against standards.
• Analyse journeys and data to identify risks, pain points and opportunities for remediation.
• Identify issues and conduct root cause analysis with clear recommendations.

Skills

Analytical thinking

Data analysis

Regulatory compliance

Root cause analysis

Job description

Salary: Competitive, based on skills and experience

Contract Type: Fixed Term Contract, 18 Months - 35 hours a week

Location: Hybrid working (office based in Birmingham or Oswestry) - typically 2 days in the office per week

Closing Date: 14/09/2026

Shape Brighter Futures with Wesleyan

Established in 1841, Wesleyan help trusted professionals - GPs, hospital doctors, dentists, and teachers - secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you.

Find out more about who we are: careers.wesleyan.co.uk

Make a Difference in Customer Outcomes

This role is responsible for delivering customer outcomes testing across end-to-end customer journeys to ensure fair, consistent, and compliant outcomes. The role holder will analyse customer journeys across complex legal, operational, and technology environments, identify risks of harm or poor outcomes, and support the design and delivery of effective remediation activity.

It will also be important to identify and feedback good practice in order to support the continuous improvement of customer outcomes.

This is a hands-on role requiring strong analytical capability, attention to detail, and the ability to translate complex findings into clear, actionable insight.

Your Impact

Here’s how you’ll make a difference:

• Deliver customer outcome testing across products, services, and customer journeys, assessing outcomes against regulatory and internal standards and identifying trends in customer results.
• Analyse customer journeys and data to identify customer needs, pain points, risks, failure points, and areas of potential customer harm, including impacts on vulnerable customers.
• Identify issues and conduct root cause analysis