Customer Optimisation Analyst

Clear Business

Sale

Hybrid

GBP 38,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Pension

Life assurance

25 days holiday

Birthday off

Cycle to work

Wellbeing support

On-site gym

Free parking

Job summary

Clear Business is seeking a Customer Optimisation Analyst to transform data into actionable insight that shapes how we connect with customers. You’ll work with the team to explore customer data, identify trends, and turn complex information into stories that drive performance.

You’ll build and enhance dashboards, support automation, and ensure teams have reliable data to inform decisions. This role blends data, technology and commercial thinking in a fast-paced environment.

Qualifications

Experience analysing customer or operational data to identify trends and opportunities.
Ability to prepare clear insight packs for stakeholders with concise narratives.
Experience building and automating dashboards/reports (Power BI, Excel).
Ability to explain insights to non-technical audiences and monitor KPIs.

Responsibilities

Support analysis of customer and operational datasets to identify trends and opportunities.
Prepare clear summaries and insight packs for internal stakeholders with managerial support.
Develop appropriate analysis by understanding business questions.
Support development and automation of dashboards and reports (Power BI, Excel).
Present findings clearly to non-technical audiences and monitor KPIs.
Extract and manipulate data from databases and internal systems (SQL).
Support data accuracy and data quality initiatives across reporting sources.
Collaborate to understand information needs and contribute to cross-functional projects.

Skills

SQL

Power BI

Advanced Excel

Data analysis

SQL Server

Tools

SQL Server

Power BI

Power Query

Power Automate

Salesforce

Microsoft Office

Job description

As a Customer Optimisation Analyst, you’ll play a pivotal role in transforming data into meaningful, actionable insight that shapes how we connect with our customers. Sitting at the heart of the Customer Optimisation team, you’ll help drive smarter decisions, uncover opportunities, and influence strategies that enhance customer engagement, experience, and retention.

This is a fantastic opportunity for someone who is curious, analytical, and eager to make an impact. You’ll work closely with the Customer Optimisation Manager and wider team to explore customer and operational data, identify emerging trends, and turn complex information into clear, compelling stories that drive performance.

From building and enhancing dashboards to supporting automation initiatives, you’ll be at the forefront of improving how insights are delivered across the business. Your work will directly contribute to optimising customer contact strategies and ensuring teams have the data they need to make confident, informed decisions.

If you’re excited by the idea of blending data, technology, and commercial thinking in a fast‑paced, collaborative environment, this role offers the perfect platform to develop your skills and grow your career in analytics.

What We Want You To Do

Support the analysis of customer and operational datasets to help identify trends, patterns and opportunities.
Help prepare clear summaries and insight packs for internal stakeholders, with support from the Customer Optimisation Manager.
Work with the team to understand business questions and support the development of appropriate analysis.
Support the development and automation of dashboards and reports (e.g., Power BI, Excel).
Present findings in a clear and accessible way to non‑technical audiences.
Monitor key performance indicators (KPIs) and produce regular performance summaries.
Extract and manipulate data from databases and internal systems (SQL)
Support data accuracy, integrity, and consistency across reporting sources.
Support data quality initiatives and contribute ideas to support the improvement of data processes.
Work with colleagues to understand information needs and requirements.
Participate in cross‑functional projects to support analytical and operational needs.
Communicate analysis and findings in a clear, user‑friendly format.
Contribute to automation initiatives that reduce manual workload.

What Success In The Role Looks Like

Reports and dashboards are maintained to a high standard, providing accurate and reliable information.
Insights and analysis data is produced, with guidance, in a timely manner, aligned to business requirements.
Notable contribution to team reporting, data quality and process improvement activities.
Ability to follow agreed processes and identify potential issues or improvements

What you need to have already done to be right for this role

Academic, placement, internship or project experience involving data analysis would be advantageous.
Familiarity of relevant systems such as SQL Server, Power BI, Microsoft Office Suite, Power Query, Power Automate and Salesforce
Understanding of statistical concepts and analytical methods.
Experience or demonstrable understanding of working with large, complex datasets.
Understanding of B2B industry or sectors such as Energy, Water, Telecoms, Insurance, Payments or Funding is advantageous but not essential.

Skills

Strong IT capabilities including working knowledge of SQL, exposure of data visualisation tools (e.g., Power BI) and advanced Excel capability (Power Query, formulas, pivot tables).
Good analytical and problem‑solving skills, with a willingness to learn and develop.
Excellent attention to detail and data accuracy.
Ability to explain insights and analysis in clear, simple terms.
Strong organisational and time‑management skills.
Collaborative mindset and effective communication skills

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

Why Choose Clear Business?

At Clear Business, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. So, we’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. Clear Business is a great place to work, made better by you.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

Pension contributions and life assurance coverage.
Generous discounts at numerous high street and online retailers.
25 days holiday, increasing to 28 days through length of service.
Enjoy your birthday off every year.
Purchase up to 10 additional holidays and sell up to 5 days per year.
Cycle to work and travel loans for people wanting a greener commute.
Comprehensive well-being support, including round‑the‑clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

Hybrid working model: the choice to work remotely for three days, dependant on your job role.
Join or giving back initiative and support with charity fundraising and volunteering activities.
Enjoy fantastic on‑site amenities including a complimentary gym, free parking and social gatherings.
Full time/Permanent contract of 37.5 hours per week.
No weekends and every bank holiday off.

What Happens Next

If you’re looking for a new challenge with great benefits at an award‑winning company, then Clear Business is the place for you.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre‑employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.

Our Story

We Are One Of The UK’s Leading Providers Of Essential Services To Small Businesses. We Supply a Wide Range Of Essential Services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity And Insurance Through Our Sister Company The Insurance Octopus. Our Goal Is To Simplify Essential Services For Our Customers By Offering The Widest Range Of Products On The Market. Not Only Have We Experienced Continued Growth And Strong Financial Performance As a Result, We Have Been Recognised By The Following Awards