Customer Ops Engineer — AI Troubleshooting & Internal Tools

United States Digital Space LLC; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Rate of learning

Cash and equity

Comprehensive benefits

Job summary

United States Digital Space LLC is seeking a Customer Ops Associate to join our growing team in the UK. You’ll become the go-to expert on how the company works under the hood, digging into logs, spotting patterns, and turning issues into scalable solutions.

You’ll work with Customer Success, Sales, and Engineering, own internal tools and processes, and help our CS team troubleshoot faster and more self-serve over time.

Qualifications

• Comfort digging into logs, systems, and documentation to get to root causes.
• Translate ambiguous customer issues into clear problem statements and next steps.
• Collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations.
• Experience with SQL and basic coding; familiarity with low-code tools or internal tooling.

Responsibilities

• Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly.
• Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems.
• Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team.
• Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers.
• Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting.
• Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes.

Skills

SQL

Coding

Communication

Ownership

Job description

United States Digital Space LLC is seeking a Customer Ops Associate to join our growing team in the UK. You’ll become the go-to expert on how the company works under the hood, digging into logs, spotting patterns, and turning issues into scalable solutions.

You’ll work with Customer Success, Sales, and Engineering, own internal tools and processes, and help our CS team troubleshoot faster and more self-serve over time.