Customer Operations Specialist - Flexible Hours & 38 Days Leave

107632 Capital Markets Operations; Telford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Excellent pension

12x salary life assurance

Career breaks

Income protection

3x volunteering days

Job summary

Standard Life in the United Kingdom is offering a 6-month secondment based in Telford, office based. You will handle and resolve customer telephony and email queries, delivering the best possible experience.

The role involves inbound and outbound calls, building relationships, and ensuring security checks. Flexible working is discussed; rewards include a competitive salary (£25,878) and an indicative bonus of 8-16%, plus benefits.

Qualifications

• Excellent communication skills with strong attention to detail and ability to multitask.
• A passion for customer service with a commitment to deliver on promises.
• Computer literacy and willingness to learn new systems and technologies.
• Ideally have previous experience working in a customer telephony role.

Responsibilities

• Handle and resolve customer telephony and email queries accurately and effectively.
• Make both inbound and outbound contact with customers, tailoring your approach to match their needs.
• Build valuable customer relationships by understanding needs while aiming to deliver the right outcome.
• Ensure that all customer security checks are performed and identify potential problems, taking suitable action.

Skills

Excellent communication

Attention to detail

Multitask

Customer service

Willingness to learn

Customer telephony experience

Job description

Standard Life in the United Kingdom is offering a 6-month secondment based in Telford, office based. You will handle and resolve customer telephony and email queries, delivering the best possible experience.

The role involves inbound and outbound calls, building relationships, and ensuring security checks. Flexible working is discussed; rewards include a competitive salary (£25,878) and an indicative bonus of 8-16%, plus benefits.