Customer Operations Partner

trg.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

trg. is partnering with a fast-scaling SaaS startup to modernise how brands source ingredients. This hybrid role combines account management with operational improvement, powered by AI automation. You will own onboarding, negotiations, logistics and reporting for a portfolio of accounts.

You will work directly with suppliers, manage credit terms, and continuously automate workflows while collaborating with product and tech to improve metrics.

Qualifications

• 1–3 years managing multiple stakeholders and processes concurrently.
• Hands-on with AI tools like Claude or ChatGPT.
• Comfort negotiating price and credit terms with suppliers.
• Able to operate in ambiguity and bring structure.

Responsibilities

• Act as first point of contact for orders, deliveries, payments and platform queries.
• Speak with suppliers to finalise orders, pricing and terms, and manage credit limits.
• Configure and monitor AI agents for routine workflows for accounts.
• Identify automations to improve own workload and build them.
• Monitor KPIs and drive process improvements with product and tech teams.

Skills

Stakeholder management

Account management

Operations

AI tooling (Claude/ChatGPT)

Tools

Claude

ChatGPT

Job description

trg is partnered with a fast-scaling SaaS startup modernising how food and consumer goods brands buy their ingredients, tackling a $1 trillion+ market inefficiency built on outdated, manual supply chains. Their AI-powered platform brings automated ordering, predictive forecasting, supplier matching and embedded credit to SMB brands.

This is a hybrid role with a mix of account management and operational improvement, supported by AI automation. You'll own a portfolio of accounts end-to-end, taking ownership of their onboarding, supplier negotiations, logistics, compliance and reporting on operational metrics.

Key Responsibilities:

• Anticipating issues before they land in your inbox and acting as first point of contact for orders, deliveries, payments and platform queries
• Speaking directly with suppliers to finalise orders, pricing and terms, and manage customer credit limits and clearance decisions
• Prompt, configure and maintain the AI agents running your accounts' routine workflows, knowing when to let the agent run versus step in yourself
• Continuously identify the next piece of your own workload worth automating, and build it
• Monitor operational metrics and drive process improvements with product and tech

Requirements:

• 1–3 years managing multiple stakeholders and processes at once, in a Customer Success, Ops, Account Management, Purchasing, or Logistics role
• Hands-on comfort with AI tools like Claude or ChatGPT, ideally with a workflow, prompt or automation you've built to make your own job easier
• Comfort with real commercial conversations around negotiating price and holding a credit line, not just administering someone else's decisions
• Comfort operating in ambiguity, bringing structure where others see chaos