Customer Experience Leader — Ops & Logistics

R13 Recruitment; Tetford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Progression pathway

Mentorship program

Executive exposure

Professional development

Job summary

R13 Recruitment are delighted to support a leading UK manufacturer in their search for a Customer Experience Manager. This is a rare opportunity for an ambitious operational leader to take ownership of an established customer operations function while benefiting from genuine long-term career development and progression into senior leadership.

You'll lead the UK Customer Experience team, oversee the end-to-end Order-to-Cash process, and coach Leaders and Advisors.

Qualifications

• Proven experience leading Customer Experience or Customer Service functions.
• Strong knowledge of Order-to-Cash processes in B2B/D2C.
• Experience in logistics, supply chain, manufacturing or distribution operations.

Responsibilities

• Lead and develop the UK Customer Experience team delivering high service levels for B2B and D2C.
• Oversee end-to-end Order-to-Cash with focus on service and commercial performance.
• Coach Team Leaders and Advisors and drive cross-functional collaboration.
• Partner with Head of Logistics and Customer Operations to deepen knowledge of UK logistics and distribution.
• Support strategic projects and continuous improvement across the business.
• Collaborate with Sales, Supply Chain, Finance and IT to optimise customer outcomes.
• Drive digital transformation initiatives including CRM, ERP and AI-enabled service.

Skills

Customer Experience Leadership

Order-to-Cash

Logistics & Ops

Cross-functional Stakeholders

Digital Transformation

ERP & CRM

SAP Experience

Tools

ERP systems

CRM systems

SAP

Job description

R13 Recruitment are delighted to support a leading UK manufacturer in their search for a Customer Experience Manager. This is a rare opportunity for an ambitious operational leader to take ownership of an established customer operations function while benefiting from genuine long-term career development and progression into senior leadership.

You'll lead the UK Customer Experience team, oversee the end-to-end Order-to-Cash process, and coach Leaders and Advisors.