Customer Operations Manager

Huws Gray Group.; Ruislip; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Annual leave

Bonus scheme

Pension and life assurance

Discounts on high street retailers

Colleague discount across group brands

Attraction and travel discounts

Training and development programmes

Job summary

Huws Gray Group invites applications for a Customer Operations Manager to lead service excellence across London and the Home Counties. You will own key customer operations, drive performance, and partner with Sales Relationship Managers to exceed expectations.

This hands-on role covers managing customer profiles, stock coordination, KPI development, and resolving invoice queries while ensuring safety and compliant processes across branches.

Qualifications

• Strong operational experience.
• Customer-focused mindset.
• Commercial awareness.
• Ability to work collaboratively as part of a team.
• Skilled at building relationships at a senior level.

Responsibilities

• Maintain Customer Core and Van Stock profiles
• Ensure compliance with Health & Safety policies
• Deliver weekly and monthly operational tasks
• Develop and monitor KPIs to drive performance improvements
• Manage outstanding orders and stock with branch teams
• Coordinate new product requests with the Commercial team
• Build strong relationships with Branch Teams, Sales Relationship Managers, and senior stakeholders
• Resolve invoice queries and monitor outstanding debt

Skills

Operational experience

Customer focus

Commercial awareness

Team collaboration

Senior stakeholder relations

Job description

Customer Operations Manager -Huws Gray Partnering - London & Home Counties.

Step Up. Support the Team. Help Drive our Business Forward. Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group– home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

At Huws Gray Partnering, we pride ourselves on delivering exceptional service and operational excellence to our customers. We’re looking for a Customer Operations Manager to join our team and take ownership of ensuring our customers receive the highest level of service.

As Customer Operations Manager, you’ll be responsible for the ongoing operational management of a portfolio of customers. Working closely with Sales Relationship Managers, you’ll ensure contractual obligations are met, KPIs are delivered, and service expectations are exceeded. This is a hands‑on role where you’ll take ownership of key operational tasks and drive improvements across the business.

What will you be doing?

• Maintain Customer Core and Van Stock profiles


• Ensure compliance with Health & Safety policies


• Deliver weekly and monthly operational tasks


• Develop and monitor KPIs to drive performance improvements


• Manage outstanding orders and stock with branch teams


• Coordinate new product requests with the Commercial team


• Build strong relationships with Branch Teams, Sales Relationship Managers, and senior stakeholders


• Resolve invoice queries and monitor outstanding debt

What will you need?

Strong operational experience

• Customer-focused mindset


• Commercial awareness


• Ability to work collaboratively as part of a team


• Skilled at building relationships at a senior level

What’s in it for you:

We believe great work should be recognised and rewarded. Here’s what you can expect.

• A strong annual leave allowance, alongside your bank holidays


• Company bonus scheme,based on performance


• Contributory pensionand life assurance


• Discounts onhigh street retailers, supermarkets, restaurants, gyms and cinemas


• Colleague discountacross our group brands


• Attraction and travel discounts


• Training and developmentprogrammes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.