Customer Operations Manager

Zest 4 Talent; Headcorn; On-site; GBP 36,000 - 44,000; Full time

Job summary

Zest4Talent are recruiting a Customer Operations Manager for an established and growing company with a long-standing relationship. The role involves leading site operations under the Head of Operations, ensuring KPI-aligned performance and a superior customer journey on a Wed–Sun cycle, with Mon/Tue weekends preferred.

A competitive salary around £40k is on offer. The successful candidate will oversee the Customer Experience team, manage staff rotas, ensure regulatory compliance, and drive site

Qualifications

• An organisational mindset with a positive manner
• Demonstrated team leadership and ability to motivate a team
• A solution-focused approach to challenges
• Strong attention to detail and multitasking ability
• A passion for adventure sport

Responsibilities

• Oversee all operational activity at the site under the Head of Operations
• Ensure daily operations meet KPI targets and deliver a premier customer journey
• Manage a 12-month staff rota and report recruitment gaps
• Ensure site compliance with regulations and safety standards
• Lead budgeting and planning for site improvements and maintenance
• Conduct staff reviews and maintain accurate records
• Oversee the Customer Experience team including onsite apprentices
• Support recruitment within the Customer Experience team and for apprenticeships

Skills

Organisational mindset

Team leadership

Solution orientation

Attention to detail

Passion for adventure sport

Job description

Zest4Talent are recruiting an Customer Operations Manager for an established and growing company we have a long-standing relationship with. This is an exciting opportunity for a growing business with an impressive track history with a 5-yr growth plan already in inception. A competitive salary of c£40k neg is on offer. Due to the nature of their industry (Adventure Sport) they are looking for working days of Wednesday - Sunday with a Mon, Tue weekend ideally.

The successful candidate for the Customer Operations Manager will have the following attributes and experience:

• An organisational mindset with a positive manner and open personality
• Have team leadership skills with the ability to motivate
• Have a solution resolution approach
• Good attention to detail as with the ability to multitask
• A passion for adventure sport

If you have worked for an action based, customer centric company or perhaps have had a career in hospitality you could have the transferable skills that would be perfect for the role.

The Site Operations Manage role will include

• Reporting to the Head of Operations you will oversee all operational activity at your site
• Ensure operational days meet set KPI's and metrics with the customer journey being paramount
• Manage a 12-month rota and ensure any staff gaps or recruitment needs are reported
• Ensure the site is fully compliant to regulations
• Budgeting and planning for site improvement and ensure maintenance is up to date
• Conduct staff reviews and record keep
• Oversee the Customer Experience team including all onsite apprentices
• Support the recruitment process within the Customer Experience team as well as the annual recruitment of new apprentices

Zest4Talent values inclusivity and diversity and are committed to promote equal opportunities for all our candidates.