Customer Operations Leader: Drive Helpdesk Excellence

Buchan and London Recruitment; Basildon; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Benefits

Job summary

Buchan and London Recruitment is partnering with a busy Basildon operation to recruit a Customer Operations Manager who will lead a busy Helpdesk, own service delivery, and drive customer satisfaction across key accounts.

You will develop a high‑performing team, manage relationships with customers, monitor KPI and SLA performance, take ownership of escalations, and champion process improvement to support growth and operational excellence in a fast‑paced environment.

Responsibilities

• Lead and develop a high-performing Helpdesk team
• Build strong customer relationships and manage key accounts
• Drive KPI and SLA performance across maintenance operations
• Take ownership of escalations, service delivery and customer experience
• Champion process improvement and operational efficiency
• Play a key role in the continued growth and success of the business

Job description

Buchan and London Recruitment is partnering with a busy Basildon operation to recruit a Customer Operations Manager who will lead a busy Helpdesk, own service delivery, and drive customer satisfaction across key accounts.

You will develop a high‑performing team, manage relationships with customers, monitor KPI and SLA performance, take ownership of escalations, and champion process improvement to support growth and operational excellence in a fast‑paced environment.