Customer Operations Lead: High-Impact Service & Growth

LHH Recruitment Solutions

Glasgow

On-site

GBP 54,000 - 66,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

LHH Recruitment Solutions in Glasgow is seeking a Customer Operations Manager to lead a busy, on-site team and deliver an outstanding customer experience in a fast-paced B2B environment. The role focuses on coaching, performance, and continuous improvement to drive growth and service excellence.

You will manage high volumes of customer enquiries, quotations and orders, shaping a customer-first culture, and working to improve conversion and revenue.

Qualifications

Proven leadership experience in a customer service, contact centre or operational setting.
Track record of guiding teams handling high volumes of enquiries, orders or service requests.
Experience driving performance against KPIs, service levels and commercial targets.
Excellent coaching and people development skills with a focus on outcomes.
Strong stakeholder management and communication across all levels.

Responsibilities

Lead and develop a busy customer operations team.
Manage high volumes of customer enquiries, quotations, orders and service requests.
Drive a customer-centric culture, service excellence and continuous improvement.
Monitor and improve conversion, retention and revenue performance.
Collaborate with other functions to deliver an outstanding customer experience.

Skills

Leadership

Team development

KPIs

Coaching

Stakeholder management

Customer first

Analytical thinking

Process improvement

Change management

Organised

Job description

You will manage high volumes of customer enquiries, quotations and orders, shaping a customer-first culture, and working to improve conversion and revenue.

Get your free, confidential resume review.

or drag and drop your file here.