Customer Service Manager — Lead Growth & Retention

ELIS; Renfrew; On-site; GBP 40,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Private medical cover

Company pension

Life assurance

Career development

International employer

Job summary

Elis is recruiting a Customer Service Manager to lead the Inchinnan based team and uphold an exceptional service standard. You will nurture long-term relationships with customers, collaborate with Operations and Sales, and drive retention and revenue growth, supporting the business objectives.

With a strong commercial and operational mindset, you’ll develop your team, monitor performance, and resolve issues quickly to protect customer satisfaction.

Qualifications

• Proven experience leading a customer service team.
• Strong communication and relationship-building skills.
• Commercial and operational mindset.

Responsibilities

• Lead and develop the Customer Service team.
• Champion a customer-centric culture and high service standards.
• Build proactive relationships with customers to understand needs and drive retention.

Skills

Team leadership

Customer relationship

Commercial mindset

Operational mindset

Communication skills

Tools

ERP systems

Microsoft Office

Job description

Elis is recruiting a Customer Service Manager to lead the Inchinnan based team and uphold an exceptional service standard. You will nurture long-term relationships with customers, collaborate with Operations and Sales, and drive retention and revenue growth, supporting the business objectives.

With a strong commercial and operational mindset, you’ll develop your team, monitor performance, and resolve issues quickly to protect customer satisfaction.