Customer Operations Lead: Forecasting, Logistics & Growth

Iconic Resourcing Ltd.; Lanark; On-site; GBP 33,000 - 44,000; Full time

Job summary

Iconic Resourcing Ltd. is seeking a Customer Operations Manager to support its UK customer base in a fast-paced, product-led environment.

The role blends customer service, demand planning, order management, logistics and commercial administration to optimise service levels and profitability. You will own forecasts, manage orders and coordinate with logistics partners, lead the customer operations team, and drive process improvements and reporting.

Qualifications

• Experience in customer operations, customer service management, commercial operations, supply chain, logistics or account support.
• Experience working within a fast-paced product-led, manufacturing, FMCG, wholesale or distribution environment.
• Practical experience of forecasting, demand planning, order management and operational reporting.
• Strong Excel, numerical and analytical skills, with confidence working with commercial and operational data.
• Excellent communication, organisation and attention to detail, with the ability to coordinate effectively across departments and external partners.

Responsibilities

• Own customer forecasts and demand submissions, monitoring accuracy, risks and opportunities.
• Manage customer orders, stock availability, deliveries and service-related queries.
• Coordinate with logistics, warehouse and supply chain partners to support agreed service levels.
• Oversee relevant export and shipping administration, where required.
• Maintain customer, pricing and commercial data accurately and produce regular reports and KPI updates.
• Lead and develop the customer operations team while supporting key customer projects, launches and process improvements.

Skills

Forecasting and demand planning

Order management

Logistics coordination

Data analysis

Excel

Communication

Leadership

Tools

Excel

Job description

Iconic Resourcing Ltd. is seeking a Customer Operations Manager to support its UK customer base in a fast-paced, product-led environment.

The role blends customer service, demand planning, order management, logistics and commercial administration to optimise service levels and profitability. You will own forecasts, manage orders and coordinate with logistics partners, lead the customer operations team, and drive process improvements and reporting.