Customer Operations Lead: Claims, Refunds & Risk

The Perfume Shop; High Wycombe; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Discretionary Bonus

Stream access

Hybrid Working

TPS Perks

Buy & Sell Holiday scheme

Life Assurance

Staff discount 20%

Discounts at Superdrug

Discounts at Three Mobile

RetailTrust partnership

Cycle to work scheme

Job summary

The Perfume Shop is seeking a detail-focused Customer Operations Executive to own key customer processes, including refunds, claims, chargebacks and fraud controls. You will use data, insights and problem-solving to improve performance, strengthen controls and deliver accurate outcomes for customers and the business.

This role offers Hybrid Working (3 days in the office, 2 days remote), 25 days holiday, a discretionary bonus, staff discounts and other benefits designed to support wellbeing and

Job description

The Perfume Shop is seeking a detail-focused Customer Operations Executive to own key customer processes, including refunds, claims, chargebacks and fraud controls. You will use data, insights and problem-solving to improve performance, strengthen controls and deliver accurate outcomes for customers and the business.

This role offers Hybrid Working (3 days in the office, 2 days remote), 25 days holiday, a discretionary bonus, staff discounts and other benefits designed to support wellbeing and