Customer Operations Lead: Claims, Refunds & Risk

The Perfume Shop; High Wycombe; Híbrido; GBP 18.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Discretionary Bonus

Stream access

Hybrid Working

TPS Perks

Buy & Sell Holiday scheme

Life Assurance

Staff discount 20%

Discounts at Superdrug

Discounts at Three Mobile

RetailTrust partnership

Cycle to work scheme

Descripción de la vacante

The Perfume Shop is seeking a detail-focused Customer Operations Executive to own key customer processes, including refunds, claims, chargebacks and fraud controls. You will use data, insights and problem-solving to improve performance, strengthen controls and deliver accurate outcomes for customers and the business.

This role offers Hybrid Working (3 days in the office, 2 days remote), 25 days holiday, a discretionary bonus, staff discounts and other benefits designed to support wellbeing and

Descripción del empleo

The Perfume Shop is seeking a detail-focused Customer Operations Executive to own key customer processes, including refunds, claims, chargebacks and fraud controls. You will use data, insights and problem-solving to improve performance, strengthen controls and deliver accurate outcomes for customers and the business.

This role offers Hybrid Working (3 days in the office, 2 days remote), 25 days holiday, a discretionary bonus, staff discounts and other benefits designed to support wellbeing and