Customer Operations & Inside Sales Representative

326 Altera Semiconductor Technology UK Limited; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

326 Altera Semiconductor Technology UK Limited in London is seeking an experienced Inside Sales Representative and Customer Operations professional to own the end-to-end Lead-to-Order process for assigned customers and distribution partners.

You will manage demand signals, order execution, escalations, and account health, collaborating with field sales, FAEs, and distributors to maintain strong relationships and ensure accurate forecasts and timely deliveries.

Qualifications

• Bachelor's degree or equivalent in business or related field.
• 3+ years in a customer operations, inside sales, or sales operations role in a semiconductor/high-tech environment.
• Familiarity with high-touch technical sales and distribution models.
• Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.

Responsibilities

• Build and maintain strong customer relationships with field sales and procurement teams.
• Manage demand signals, order execution, and account health across the lead-to-order process.
• Provide back-office support for pricing, quotes, and design inquiries.
• Coordinate with distributors and customers on orders and escalations.
• Prepare sales reports and pipeline updates for internal stakeholders.
• Assist in onboarding new sales team members with internal tools.

Skills

Customer operations

Inside sales

Sales operations

CRM systems (Salesforce)

Excel

ERP tools

Education

Bachelor’s degree or equivalent experience in business, or a related field

Tools

Salesforce CRM

ERP software

CRM software

Job description

Job Details: Job Description: We are seeking a highly organized, customer-focused Inside Sales Representative and Customer Operations professional to serve as the primary operational point of contact for assigned customers and distribution partners. In this role you will own the end-to-end customer relationship across the Lead-to-Order process — managing demand signals, order execution, escalations, and account health — working in close partnership with field sales, FAEs, and distribution partners. A key focus of this role is driving customer intimacy — maintaining proactive engagement with customer procurement and planning contacts, understanding demand roadmaps, and anticipating customer needs ahead of formal requests. Inside Sales Representative & Customer Operations is a commission-eligible role with accountability for assigned accounts across customer operations and inside sales functions, including opportunity management, revenue forecast, order management, and customer communications.

Key Responsibilities

• Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel.
• Drive customer intimacy through proactive engagement with procurement and planning contacts — maintaining visibility of customer demand outlook, design roadmaps, and order coverage to anticipate needs and support commercial planning.
• Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation.
• Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.
• Manage escalation and exception requests on customer orders and supply, serving as the customer-facing point of accountability — owning communication and follow-through with distributors and customers while coordinating resolution with internal operational teams.
• Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations.
• Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.
• Maintain accurate design registration for DDC and opportunity data in the CRM system.
• Ensuring correct distributor margin is applied for each opportunity.
• Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities.
• Prepare sales reports, pipeline updates, and account summaries for internal stakeholders.
• Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.
• Assist in onboarding new sales team members by providing training on internal tools and processes.

Qualifications

• Bachelor’s degree or equivalent experience in business, or a related field.
• 3+ years in a customer operations, inside sales, or sales operations role, with demonstrated experience owning customer issues end to end in a semiconductor, electronics, or high-tech environment.
• Familiarity with high-touch technical sales and distribution models.
• Strong interpersonal skills with the ability to communicate confidently with both customers and internal teams.
• Proactive, relationship-driven, and highly organized, with a focus on customer success.
• Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.
• Strong attention to detail and process orientation.
• Fluency – both spoken and written – in English and the local language of the region where the assigned customer base resides.

Desired Competencies

• People skills (teamwork, conciseness, working independently) and good business acumen.
• Ability to multitask and work in a dynamic and changing environment either independently or in a team.
• Effective communication skills with the ability to adapt style and content appropriately for the audience.
• Understanding of FPGA sales process is an advantage.
• Customer operations mindset — bias toward ownership, resolution, and customer outcome rather than process handoff.
• Results-oriented with comfort working against defined metrics and service expectations.

Job Type: Regular

Shift: Shift 1 (United Kingdom)

Primary Location: London, United Kingdom (Remote)

Additional Locations:

Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation or any other characteristic protected by local law, regulation or ordinance.

About Altera Altera: Accelerating Innovators Altera provides leadership programmable solutions that are easy-to-use and deploy in applications from cloud to edge, offering limitless AI possibilities. Our end-to-end broad portfolio of products including FPGAs, CPLDs, Intellectual Property, development tools, System on Modules, SmartNICs and IPUs provide the flexibility to accelerate innovation. Altera is helping to shape the future through pioneering innovation that unlocks extraordinary possibilities for everyone on the planet.