Customer Operations Coordinator - Logistics & Service

DFDS; Felixstowe; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests (

Full employee assistance programme

Retail discounts

Cashback on health care

Job summary

DFDS is hiring a Customer Operational Services Coordinator to ensure a smooth customer journey by acting as the central contact between DFDS, customers, and internal teams. The role includes coordinating with planning to ensure vessels are loaded and depart on time, while maintaining service standards in a fast-paced logistics environment.

The position requires a confident, customer-focused individual with strong communication skills, a professional telephone manner, and the ability to multitask

Qualifications

• Strong commitment to delivering excellent customer service.
• Professional telephone manner and the ability to handle customer inquiries efficiently.
• Comfortable using general IT systems and quick to pick up new processes.
• Able to thrive in a fast-paced environment with multitasking.

Responsibilities

• Providing timely updates and support to customers regarding trailer status, system changes, and general enquiries.
• Maintaining regular communication with internal stakeholders via telephone, email, Microsoft Teams, and face-to-face interaction.
• Coordinating with planning teams and stakeholders to ensure vessels are loaded and depart efficiently and on time.
• Monitoring and maintaining service standards, actively seeking ways to enhance the customer experience.
• Ensuring all operational and customer requirements are fulfilled in line with DFDS processes and client expectations.

Skills

Customer service

Communication

Teamwork

IT systems

Tools

Microsoft Teams

Job description

DFDS is hiring a Customer Operational Services Coordinator to ensure a smooth customer journey by acting as the central contact between DFDS, customers, and internal teams. The role includes coordinating with planning to ensure vessels are loaded and depart on time, while maintaining service standards in a fast-paced logistics environment.

The position requires a confident, customer-focused individual with strong communication skills, a professional telephone manner, and the ability to multitask