Customer Operations Change Lead — Business Readiness

Aviva; Norwich; Hybride; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

Bonus 8% of annual salary

Pension up to 14%

25 days holiday

Aviva product discounts

Matching Share Plan

Save As You Earn

Parental and carer's leave

Flexible benefits

Volunteer days (3 paid)

Wellbeing support

Résumé du poste

Aviva is hiring a Business Readiness Consultant to lead readiness activities across projects and ensure smooth handover into operational teams. You will work within a team of change professionals, applying governance and risk considerations to successful delivery.

The role focuses on cross-functional collaboration, progress monitoring, and leveraging internal/external training for development. 50% office attendance and location options include Norwich, York, Sheffield or Leatherhead.

Qualifications

• Understanding of UK regulatory, legal and business risk considerations, ensuring transformation activity aligns with governance requirements.
• Strong commercial awareness and analytical skills to interpret data and support decision-making.
• Experience in change and transformation environments, supporting programme delivery via governance, planning and reporting.
• Excellent stakeholder management to influence outcomes across levels.
• Experience managing risks, issues, dependencies and actions to resolve delivery challenges.

Responsabilités

• Lead Business Readiness activity for projects across the IWR Portfolio to ensure safe delivery into operations.
• Support cross-functional teams in development and implementation activities, monitoring progress.
• Execute Business Readiness methodologies to achieve desired operational outcomes.

Connaissances

Regulatory understanding

Governance & risk management

Change management

Stakeholder management

Data interpretation

Description du poste

Aviva is hiring a Business Readiness Consultant to lead readiness activities across projects and ensure smooth handover into operational teams. You will work within a team of change professionals, applying governance and risk considerations to successful delivery.

The role focuses on cross-functional collaboration, progress monitoring, and leveraging internal/external training for development. 50% office attendance and location options include Norwich, York, Sheffield or Leatherhead.