Customer Operations Associate - Oxford - £32,000

Vriendenvanzhga; Oxford; Hybrid; GBP 32,000; Full time

Job summary

An established industry player is seeking a Customer Operations Associate to join their dynamic team in Oxford. This full-time role offers an exciting opportunity to engage in cross-channel communication and problem-solving within a leading biotech company. You will be responsible for managing customer accounts, liaising with warehouses, and performing data analysis to enhance customer success. With a hybrid working arrangement, you can enjoy both remote and in-office work. If you're passionate about customer service and eager to grow your career, this is the perfect opportunity for you.

Qualifications

• Proficient in data analysis and navigating multiple systems.
• Experience in customer service and managing complex accounts.

Responsibilities

• Liaising with warehouses to resolve issues in a timely manner.
• Managing complex customer accounts and order processing.
• Performing analysis on order processing and shipments.

Skills

Data Analysis

Customer Service

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

D365

Job description

Customer Operations Associate - Oxford - £32,000

Join to apply for the Customer Operations Associate - Oxford - £32,000 role at Stichting Vrienden van Zonnehuisgroep Amstelland

Customer Operations Associate - Oxford - £32,000

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Join to apply for the Customer Operations Associate - Oxford - £32,000 role at Stichting Vrienden van Zonnehuisgroep Amstelland

Get AI-powered advice on this job and more exclusive features.

Our client, one of the UK's leading biotech companies, are recruiting a Customer Operations Associate to join a friendly, close knit team. This is a full-time temporary role, initially for 6 months, with excellent prospects to become permanent in 2026.

This is a challenging and varied role with lots of cross channel communication and problem solving involved, working for a world leading biotech business and one of Oxford's best employers. They spun out from the University of Oxford around 20 years ago and have grown to employ over 1000 people all across the globe.

Customer Operations Associate Responsibilities

• Liaising with warehouses to resolve issues in a timely manner
• Supporting customer service and sales and improving response time by answering order inquiries in a timely manner regionally
• Managing complex customer accounts with order processing
• Scheduling and amending of orders
• Perform system testing during routine updates of D365
• Order processing, PO checking, and confirming order details
• Assisting with logistics and export control applications
• Processing replacements and return orders
• Any other duties as might be required within the remit and responsibilities of the post
• Performing Analysis on Order Processing and Shipments to root cause and take corrective and preventative actions
  
  

In addition to the Customer Operations work they want someone to be proficient with data analysis, navigating between a few different systems and identifying trends, presenting data and devising solutions to anticipate issues before they arise and ensure they adopt a more Customer Success style approach moving forward.

They offer a hybrid working arrangement, 2 days WFH and 3 days in the office on the Science Park (OX4). Normal working hours are 9am-5.30pm (with an hour for lunch).

This is a great opportunity for someone to further their career in a fantastic company, please apply today if you are interested!

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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