Customer Operations Associate - Oxford - £32,000

Stichting Vrienden van Zonnehuisgroep Amstelland; Oxford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative biotech company in Oxford is seeking a Customer Operations Associate to join their dynamic team. This full-time, temporary role offers a unique opportunity to engage in cross-channel communication and problem-solving within a leading industry player. You will be responsible for managing customer accounts, processing orders, and analyzing data to improve service efficiency. With a hybrid working arrangement, you can enjoy the flexibility of working from home while contributing to a company that values customer success and employee growth. If you're ready to take the next step in your career, this is the perfect role for you.

Qualifications

• Proficiency in data analysis and navigating multiple systems.
• Experience in managing complex customer accounts.

Responsibilities

• Liaising with warehouses to resolve issues promptly.
• Managing complex customer accounts and order processing.

Skills

Data Analysis

Cross-Channel Communication

Problem Solving

Order Processing

Customer Service

Tools

D365

Job description

Our client, one of the UK's leading biotech companies, is recruiting a Customer Operations Associate to join a friendly, close-knit team. This is a full-time temporary role, initially for 6 months, with excellent prospects to become permanent in 2026.

This is a challenging and varied role involving cross-channel communication and problem solving, working for a world-leading biotech business and one of Oxford's top employers. The company spun out from the University of Oxford around 20 years ago and has grown to employ over 1,000 people globally.

Customer Operations Associate Responsibilities

1. Liaising with warehouses to resolve issues promptly.
2. Supporting customer service and sales by answering order inquiries regionally to improve response times.
3. Managing complex customer accounts and order processing.
4. Scheduling and amending orders.
5. Performing system testing during routine updates of D365.
6. Order processing, PO checking, and confirming order details.
7. Assisting with logistics and export control applications.
8. Processing replacements and return orders.
9. Performing analysis on order processing and shipments to identify root causes and implement corrective actions.
10. Other duties as required within the scope of the role.

Additionally, the role requires proficiency in data analysis, navigating multiple systems, identifying trends, presenting data, and devising solutions to anticipate issues, fostering a more Customer Success approach.

The company offers a hybrid working arrangement: 2 days WFH and 3 days in the office at the Science Park (OX4). Normal working hours are 9am-5:30pm, with an hour for lunch.

This is an excellent opportunity to advance your career in a fantastic company. Please apply today if interested!

Bond Williams Professional Recruitment is an equal opportunity employer and operates as an Employment Business and Recruitment Agency.