Customer Operations & Administration Specialist

Ocean Network Express; Ipswich; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Group Pension Plan (up to 10% employer

Performance related pay

Permanent Health Insurance (PHI)

Death in Service Benefit (8x annual)

Private Medical Cover after 2 years

Cycle to Work

Job summary

Ocean Network Express in Ipswich is seeking a reliable Customer Administration Coordinator to join our customer services team. You will handle manifests, amendments and import documentation with accuracy, complying with industry standards and SOPs.

The role emphasizes strong communication, time management and problem-solving as you liaise with offshore teams and customers via phone, chat and service cloud. A team player with a proactive attitude will thrive here.

Qualifications

• Strong customer service focus with excellent communication.
• Desirable experience in shipping, logistics or admin role.
• Understanding of import processes and documentation.
• Proficient with digital platforms and willing to adopt new tech.
• Positive attitude, eager to learn, and a team player.

Responsibilities

• Timely processing and submission of manifests and amendments.
• Keep up to date with industry developments and SOP changes.
• Liaise with offshore teams to resolve queries.
• Assist customers via service cloud, live chat and phone.
• Promote use of ONE’s digital platform and self-service tools.
• Ensure costs are recovered and invoices raised per SOP.
• Maintain quality standards and KPIs to enhance customer satisfaction.
• Collaborate with multiple departments to streamline processes.
• Build knowledge of different roles for cross-department support.

Skills

Customer service

Time management

Problem solving

Communication

Teamwork

Detail oriented

Job description

Ocean Network Express in Ipswich is seeking a reliable Customer Administration Coordinator to join our customer services team. You will handle manifests, amendments and import documentation with accuracy, complying with industry standards and SOPs.

The role emphasizes strong communication, time management and problem-solving as you liaise with offshore teams and customers via phone, chat and service cloud. A team player with a proactive attitude will thrive here.