Customer Onboarding Specialist

Octopus Energy; Manchester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible salary discussions

Inclusive work environment

Recognition in top workplace rankings

Job summary

A leading energy provider based in Manchester is seeking an enthusiastic Inbound Brand Ambassador. In this role, you'll engage directly with prospective customers, providing them with exceptional service and factual information about our offerings. Excellent communication skills and previous experience in customer service or telesales would be advantageous. Join us to help shape the future of our customer interactions and make an impact in a dynamic work environment.

Qualifications

• Previous experience in customer service or telesales is advantageous.
• Ability to communicate clearly and pay attention to detail.
• Commitment to delivering high levels of customer service.
• Adaptability to feedback and willingness to learn.
• Openness to challenges and supporting existing customers.

Responsibilities

• Serve as the first point of contact for prospective customers.
• Inform customers about products and services.
• Deliver outstanding customer service.
• Help customers select the best tariff options.
• Assist customers to select the best tariff that fits their needs and become a product guru.

Skills

Excellent communication

Customer service skills

Listening skills

Attention to detail

Adaptability

Job description

We have an exciting opportunity to join our amazing team, based in Manchester, in the role of Inbound Brand Ambassador. We need enthusiastic, dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have top-quality people skills.

You must be comfortable presenting products and services over the phone as well as confidently dealing with customer queries and objections. Your main goal as an Inbound Brand Ambassador is to help prospective customers by offering fantastic service with factual information about our offerings and the industry.

As an Inbound Brand Ambassador, you will be the first point of contact from Octopus that our potential customers reach out to and, as such, you will be responsible for ensuring you promote the absolute very best of Octopus Energy while always being informative, friendly and acting in the customer’s best interests.

What you’ll do:

• Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact.
• Speak with potential or existing customers to inform them about our products and services in a friendly manner.
• Customer service is at the heart of everything we do, so you’ll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset you’ll acquire.
• Be comfortable answering enquiries in volume – you’re taking each customer on a journey of discovery.
• Onboard customers by assisting them to select the best tariff to suit their needs – you’ll become an Octopus product guru!

What you’ll need:

• Previous experience working in fast‑paced customer service, operations or telesales environments would be advantageous.
• Clear communicator with a focus on listening and acute attention to detail.
• Honest, focused, and committed to delivering the highest levels of customer service.
• Adaptable personal style, able to receive constructive feedback on standards of performance – a willingness to always learn and grow.
• To be a quick learner due to exposure to different areas.
• Be open for a challenge – not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don’t have a CV to hand then that’s also fine… please attach a short message as your CV just telling us a bit more about you and why you’re interested in a career at Octopus Energy!

As an equal‑opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Why else you’ll love it here

💚 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Octopus – what’s more important to us is finding the right fit!

🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK’s top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg, has a recorded podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership.

🎁 Visit our UK perks hub – Octopus Employee Benefits

P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [e-mail] and we’d love to help!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.