Customer Onboarding Specialist

Octopus Energy Group; Coventry; In loco; GBP 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

OE Group Share Scheme

Free breakfast

Cycle to work scheme

EV salary sacrifice

Descrizione del lavoro

Octopus Energy in Coventry is hiring for a full-time customer-focused role. You will help customers switch to the best tariffs and guide them through low-carbon technologies like Heat Pumps and Solar, with support for EV charger installations.

We value curiosity, adaptability, and clear communication. Expect a fast-paced, supportive environment with perks that reward dedication and a commitment to greener energy for customers and the planet.

Competenze

• Passionate about delivering great customer service.
• Adaptability and a love for change.
• A curiosity for learning and a love of growth.
• Clear communication, great attention to detail, and listening.
• A background in a fast-paced customer service or operations environment is a bonus.
• Genuine care for the planet and fighting climate change.

Mansioni

• Make switching to Octopus easy and help customers choose the best Gas and Electricity tariffs.
• Guide customers on Low Carbon Technology (LCT), including Heat Pumps and Solar.
• Answer initial EV charger installation questions and ensure a smooth handover to installers.
• Take ownership of queries and resolve issues quickly, from switches to EV installs.
• Provide warm, compassionate service and go the extra mile for customers.
• Think on your feet, avoid robotic responses, and embrace continuous learning.

Conoscenze

Customer service

Adaptability

Curiosity and learning

Clear communication

Positive attitude

Planet passion

Descrizione del lavoro

We're making energy fair, clean, and simple for all using technology. Octopus Energy started with a bold idea: to build Britain’s first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain’s largest energy supplier.

Octopus Energy Group is a global energy transition collective. 10 businesses working across 4 continents to tackle energy transformation at nearly every front.

And we constantly push to make energy better. Tirelessly campaigning for fair protections for customers. And building innovative technologies that forge a path to a green energy system.

We’re made up of 10,000+ authentic, committed people working around the world on stuff you'd never expect. We're united by a shared goal: to drive the global green energy revolution. Read our Spotlight series to meet some of the team.

Want a soul destroying call centre job?

Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. Your team? The best bunch of people you’ve ever worked with - curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense - just a group of brilliant minds tackling challenges together.

It’s not always easy, but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it...BOOM! Something new to learn! But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What you'll do:

• Make switching to us easy, cut through the noise and help customers select the best Gas and Electricity tariffs.
• Get to know the products! As you'll guide customers on the first steps to adopting our Low Carbon Technology (LCT), including Heat Pumps and Solar.
• Initiate the exciting journey for Electric Vehicle charger (EVC) customers, answering initial installation questions and ensuring a seamless handover to our specialist installation teams.
• Problem solve, so no more endless transfers, whether it's a supplier switch or an EV installation, you'll take full ownership of the query and find the right solution fast.
• Go above and beyond and treat every customer with the care and kindness you’d give your own friends and family. We believe in warmth, real conversations, and going the extra mile.
• Think on your feet so no robotic responses! Listen, understand, and deliver solutions that genuinely make sense. Get ready for a continuous learning curve!

What you'll need:

• Passionate about delivering great customer service that makes someone's day just a little bit better.
• Adaptability and a love for change. Things move fast here - you’ll embrace learning new things and rolling with the punches.
• A curiosity for learning and a love of growth are key, as you'll get to dive into new challenges, projects, and areas of focus along the way.
• Clear communication, great attention to detail, and a focus on listening.
• A background in a fast-paced customer service or operations environment is a bonus, but we prioritise attitude and aptitude.
• A genuine care for the planet. We're fighting climate change, and we want people who share our passion.

Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have ‘Family Dinner’, where all our teams connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the teams. We are growing very quickly and enjoy celebrating our hard-earned milestones, so don’t be surprised if we have a little celebration here and there (sometimes with bouncy castles full of cuddly Octopuses), like when we reached half a million customers.

A bit about the role:

Location - Coventry

Salary - £26,300

Hours - Full time

Other benefits -

• OE Group Share Scheme
• free breakfast
• cycle to work scheme
• EV salary sacrifice & lots more!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Why else you'll love it here

Wondering what the salary for this role is? Once you're in the interview process with one of our recruiters, it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were named the UK's top company to work for in 2025, and we ranked in the top ten in the Sunday Times Best Places to Work 2026. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Visit our UK perks hub - Octopus Employee Benefits

We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.