Customer Onboarding Specialist

Octopus Energy Ltd; Coventry; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

OE Group Share Scheme

Free breakfast

Cycle to work scheme

EV salary sacrifice

Descripción de la vacante

Octopus Energy Ltd in Coventry is hiring a customer service advisor to help customers switch to gas and electricity tariffs and guide them on low-carbon tech like heat pumps and solar. You’ll handle EV charger inquiries and coordinate with installation teams to ensure seamless handovers.

We value real conversations, problem-solving, and a planet-friendly mindset. Join a fast-paced team with supportive colleagues, a strong focus on customer care, and opportunities to grow within a rapidly

Formación

• Experience in a fast-paced customer service or operations environment is a bonus.
• Strong communication and listening skills.
• Attitude and aptitude prioritized over formal requirements.
• Passion for helping customers and the planet.

Responsabilidades

• Make switching to us easy, cut through the noise and help customers select the best Gas and Electricity tariffs.
• Get to know the products! Guide customers on the first steps to adopting Low Carbon Technology (LCT), including Heat Pumps and Solar.
• Initiate the journey for Electric Vehicle charger (EVC) customers, answering installation questions and handing over to installation teams.
• Problem solve, own the query from supplier switch to EV installation, and find the right solution fast.
• Treat every customer with care and kindness; offer warmth and real conversations, going the extra mile.
• Think on your feet with no robotic responses; listen, understand, and deliver practical solutions; prepare for a learning curve.
• Adaptability and a love for change; be ready to learn new things quickly.
• A curiosity for learning and growth to dive into new challenges and areas of focus.
• Clear communication, meticulous attention to detail, and active listening.
• A background in fast-paced customer service or operations is a bonus, but attitude matters most.
• A genuine care for the planet and passion for the energy transition.

Conocimientos

Customer service

Problem solving

Communication

Descripción del empleo

Want a soul destroying call centre job? Yeah, neither do we. We're not here to read scripts or tick boxes. We're here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. Your team? The best bunch of people you've ever worked with - curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense - just a group of brilliant minds tackling challenges together. It's not always easy, but it's worth it. We move fast. Things change. Just when you think you've nailed it...BOOM! Something new to learn! But if you love a challenge and thrive in a fast-paced environment, we'll have your back every step of the way.What you'll do:

• Make switching to us easy, cut through the noise and help customers select the best Gas and Electricity tariffs.
• Get to know the products! As you'll guide customers on the first steps to adopting our Low Carbon Technology (LCT), including Heat Pumps and Solar.
• Initiate the exciting journey for Electric Vehicle charger (EVC) customers, answering initial installation questions and ensuring a seamless handover to our specialist installation teams.
• Problem solve, so no more endless transfers, whether it's a supplier switch or an EV installation, you'll take full ownership of the query and find the right solution fast.
• Go above and beyond and treat every customer with the care and kindness you'd give your own friends and family. We believe in warmth, real conversations, and going the extra mile.
• Think on your feet so no robotic responses! Listen, understand, and deliver solutions that genuinely make sense. Get ready for a continuous learning curve!
  Passionate about delivering great customer service that makes someone's day just a little bit better.
• Adaptability and a love for change. Things move fast here - you'll embrace learning new things and rolling with the punches.
• A curiosity for learning and a love of growth are key, as you'll get to dive into new challenges, projects, and areas of focus along the way.
• Clear communication, great attention to detail, and a focus on listening.
• A background in a fast-paced customer service or operations environment is a bonus, but we prioritise attitude and aptitude.
• A genuine care for the planet. We're fighting climate change, and we want people who share our passion.
  Octopus Energy started with a bold idea: to build Britain's first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain's largest energy supplier.

Octopus Energy Group is a global energy transition collective. 10 businesses working across 4 continents to tackle energy transformation at nearly every front. And we constantly push to make energy better. Tirelessly campaigning for fair protections for customers. And building innovative technologies that forge a path to a green energy system. We're made up of 10,000+ authentic, committed people working around the world on stuff you'll never expect. We're united by a shared goal: to drive the global green energy revolution. Read our Spotlight series to meet some of the team.
Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have 'Family Dinner', where all our teams connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the teams. We are growing very quickly and enjoy celebrating our hard-earned milestones, so don't be surprised if we have a little celebration here and there (sometimes with bouncy castles full of cuddly Octopuses), like when we reached half a million customers.

A bit about the role: Location - Coventry Salary - £26,300 Hours - Full time Other benefits - OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice & lots more! If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.