Customer Onboarding Manager

Bambuser; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Bambuser is seeking a Customer Onboarding Manager to enhance the onboarding experience for new clients in the video commerce sector. This role focuses on ensuring successful launches, driving customer adoption, and improving processes through collaboration with various teams. Join a dynamic team in a flexible hybrid work environment, shaping the future of online shopping.

Qualifications

• 3+ years in Customer Success, Implementation, Onboarding, or Project Management within SaaS, eCommerce, or MarTech.
• Experience leading onboarding projects for enterprise clients.
• Excellent communication and project management skills.

Responsibilities

• Manage the full onboarding experience from post-sale to successful launch.
• Coordinate internal teams and train new users.
• Develop templates, self-serve content, and automated touchpoints.

Skills

Communication

Project Management

Customer Success

Collaboration

Job description

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Open to candidates based in Stockholm, Paris, or London

About Bambuser

At Bambuser, we’re transforming how the world shops online by bringing video commerce to life for some of the world’s most loved brands. Our platform powers interactive live and shoppable video experiences for names like Audi, Clarins, LVMH, and Hugo Boss.

We’re building a world-class team to match the ambition of the brands we work with. If you obsess over turning good into great, love building, and want to help set the global standard for customer success, we want you on the team.

The Role

We’re looking for a Customer Onboarding Manager to lead impactful onboarding journeys and help scale our Customer Success team. This role involves ensuring new customers launch faster, adopt better, and see value from day one, guiding them from contract signing to their first wins.

You will also help develop a more automated, digital Customer Success model by creating content, tools, and journeys to support growth. Collaborating with Sales, Product, and CS teams, you will ensure onboarding aligns with customer goals, fostering early adoption and mutual success.

What You'll Do

1. Own the onboarding journey: Manage the full experience from post-sale to successful launch, designing tailored onboarding plans.
2. Be the customer’s main point of contact: Coordinate internal teams and train new users to maximize platform value.
3. Build for scale and digital success: Develop templates, self-serve content, and automated touchpoints; shape playbooks and processes for growth.
4. Continuously improve the journey: Identify friction points and implement improvements based on learnings.
5. Track progress and outcomes: Monitor KPIs, update client records, and report on onboarding success.

What You Bring

• 3+ years in Customer Success, Implementation, Onboarding, or Project Management within SaaS, eCommerce, or MarTech.
• Experience leading onboarding projects for enterprise clients.
• Excellent communication and project management skills; organized, proactive, customer-obsessed.
• Ability to manage multiple projects, timelines, and stakeholder needs.
• Comfort working with technical and business stakeholders.
• Cross-functional collaboration experience with Sales, Product, Support teams.
• Startup mindset: eager to build, iterate, and improve daily.

Why Join Bambuser?

Enjoy the pace and impact of a scale-up combined with startup creativity. We’re shaping the future of video commerce, offering flexibility with hybrid work options in Stockholm, Paris, or London. Join a warm, international team that values collaboration, success, and celebration.