Customer Onboarding & Enablement Manager Customer Success · ·

Kodiak Rating; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Kodiak Hub seeks a Customer Onboarding & Enablement Manager to enhance the onboarding experience for global clients. This pivotal role involves managing customer implementations, conducting workshops, and ensuring seamless integration of services. Ideal candidates will have a strong background in project management and customer success, with a focus on driving user engagement and adoption.

Qualifications

• Minimum 3 years of experience in a Customer Onboarding, Enablement, or Project Management role.
• Experience in Procure Tech, Supply Chain, or Procurement is essential.
• PMP, Prince2, or similar project management certification is highly desirable.

Responsibilities

• Take ownership of the entire implementation cycle for new and existing customers.
• Conduct discovery workshops to deeply understand customer requirements.
• Lead change management initiatives to prepare customers for new processes.

Skills

Project Management

Customer Engagement

Change Management

Communication

Technical Integration

Education

Bachelor’s degree or higher in a relevant field

Job description

Join Kodiak Hub as we help global companies build smarter, more sustainable supply chains at scale.

Who we are
Kodiak Hub is a growth venture offering SaaS solutions engineered to revolutionize Supplier Relationship Management (SRM). We’re building the next generation of B2B SaaS, based on business intelligence, automation, big data analytics, and machine learning technology – creating a blueprint for how companies optimize their collaboration with suppliers.

Our team is a tight-knit group of skilled, creative individuals from around the world. We double our revenue on a yearly basis and have a bold yet realistic growth model for the coming years. Because our product is fully novel, we constantly seek out innovative solutions to meet market challenges.

We have an opening for a Customer Onboarding & Enablement Manager
As a Customer Onboarding & Enablement Manager, you’ll be part of Kodiak Hub’s Customer Success team and play a pivotal role in the most critical phase of our customers’ journey – onboarding. We deliver a world-class onboarding experience across our global customer base, deploying software in weeks (not years, like legacy vendors) and driving customers to first value in just 14 days.

Project management of customer implementations (aligned with specified statements of work) forms the core of the role. You’ll also facilitate live and on-demand workshops to educate leadership teams and key stakeholders, alongside other initiatives aimed at continuously enhancing our enablement services.

Key Responsibilities

• Take ownership of the entire implementation cycle for new and existing customers, from creating project plans to ensuring timelines, milestones, and quality standards are met.
• Conduct discovery workshops to deeply understand customer requirements, using these insights to develop tailored success plans for seamless onboarding and integration.
• Lead change management initiatives to prepare customers for new processes and systems. Develop and implement strategies that minimize resistance, enhance user adoption, and ensure a smooth transition during onboarding.
• Manage relationships with key stakeholders, communicating project status regularly, gathering feedback, and adapting strategies to keep everyone aligned.
• Ensure all deliverables meet quality standards through robust testing and evaluation, providing recommendations for improvements based on customer feedback and internal reviews.
• Collaborate with internal technical teams to customize solutions meeting specific customer needs.
• Work closely with product, marketing, and customer success teams to design and deliver live and on-demand training content (onboarding guides, best-practice guides, webinars, pre-recorded videos) for existing customers, driving user engagement and adoption.
• Identify and surface expansion opportunities during onboarding that extend use cases, provide additional value for users, and increase ROI for stakeholders.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Minimum 3 years of experience in a Customer Onboarding, Enablement, or Project Management role.
• Experience in Procure Tech, Supply Chain, or Procurement is essential.
• PMP, Prince2, or similar project management certification is highly desirable.
• Exceptional verbal and written communication skills, with the ability to convey complex concepts clearly.
• Technically minded, with prior experience working with APIs to deliver both out-of-the-box and bespoke integrations.
• Proficiency in English and Swedish is highly desirable.