Customer Onboarding Executive

JR United Kingdom; Widnes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading marketplace for pre-owned kitchens, bedrooms, and bathrooms is seeking a Customer Service Advisor to guide homeowners and businesses in selling sustainably. This role encompasses managing leads, onboarding sellers, and ensuring customer satisfaction. Ideal candidates will have strong communication abilities, organisation skills, and a proactive approach to problem-solving.

Qualifications

• Strong communicator with the ability to build rapport.
• Proven success in a self-managed customer service role.
• Experience with CRM systems and managing stakeholder portfolios.

Responsibilities

• Manage a pipeline of leads and onboard sellers onto the platform.
• Prioritise seller enquiries and manage a portfolio of sellers.
• Liaise with marketing and develop client relationships.

Skills

Communication

Organisational Skills

Problem Solving

Education

Graduate Degree

Tools

Microsoft Dynamics

Job description

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We’re one of the UK’s leading marketplaces for premium pre-owned kitchens, bedrooms and bathrooms. We combine beautiful interiors with a sustainability mission — offering sellers and buyers a smarter, greener way to rehome luxury items.

With over 10 years of success, we’ve earned The Queen’s Award for Sustainable Development and been named Marie Claire’s Sustainable Retailer of the Year. As a proud pioneer in sustainability, we’re not just keeping interiors out of landfill — we’re helping redefine what value looks like in the home space.

This is no ordinary customer service role. You’ll be the go-to guide for homeowners and business who want to sell through Rehome. From explaining how our service works, to offering initial valuations (we’ll train you!), and walking them through every step of the process, you’ll make sure they feel confident, supported, and excited to sell sustainably.

You'll manage your own pipeline of leads and onboard sellers onto the platform, acting as a trusted advisor and problem solver. You'll also be on hand to support our e-commerce buyers with occasional queries, ensuring both sides of the marketplace feel fully looked after.

Your responsibilities will include:

·Prioritising seller enquiries based on their requirements, pricing guidelines, and timelines

·Managing and updating your portfolio of sellers; forward setting tasks to achieve the best possible outcome within given timelines

·Consulting with and onboarding sellers to Rehome.co.uk, arranging their marketing surveys and supporting them through to their items being listed for sale

·Upselling Rehome’s Which Trusted Trader dismantle services

·Liaising with the marketing team for product marketing requirements

·Developing relationships with your portfolio of business clients with service and retention at the forefront

For us, we’re looking for someone with the following:

·Be a strong communicator with ability to build rapport.

·Proven success within a self-managed customer services or sales role within a service led business

·Strong organisational skills and disciplined use of CRM systems. (Microsoft Dynamics)

·Ability to prioritise a portfolio of stakeholders according to business requirements

·Proactive problem-solving skills

·Proven ability at onboarding new and established customers to a business throughout the sales cycle

·Experience within a fast moving, customer facing role using multiple communication channels

·We would welcome applications from recent Graduates who wish to begin their career in an exciting organisation which is positioned to grow to become a nationally recognised Marketplace