Customer Manager - Redditch

Asda Stores Ltd.; Redditch; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus

Electric car scheme

Eye test

Asda services discounts

Flexible pay (Stream)

Company pension

Wellbeing services

Inclusion networks

Parental leave

Recognition programme

Special offers

Job summary

Asda Stores Ltd. in Redditch is recruiting a Customer Manager to be the main ambassador for service across the store. You will lead the team on the shop floor, drive availability, and ensure the customer path is best in town, with hands-on coaching and a focus on delivering heart-based service.

You will engage with customers, listen to feedback, and work with internal and external partners to meet standards and create a welcoming, valuable shopping experience for every customer.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Strong customer service focus with the ability to drive improvements.
• Ability to lead and develop a team while delivering store standards.

Responsibilities

• Lead store teams to deliver outstanding customer service and store standards.
• Drive strategy and execution on the shop floor to improve customer experience.
• Collaborate with partners to ensure service quality and availability across departments.
• Manage changes, coach colleagues and foster a culture of pride and ownership.

Skills

Retail leadership

Customer focus

Team coaching

Operational excellence

Communication

Shift flexibility

Job description

At Asda, we want you to find your everything as a Customer Manager, you'll be the main ambassador for bringing the \"Asdaness\" in every colleague and lead the store's service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams. You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they're also meeting standards and expectations. What qualities you'll need:

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.


• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.


• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.


• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the \"Asdaness\" to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.Experience as Team Leader, Supervisor or Manager in a retail environment.


• Operational knowledge on retail environment and customer service.


• Experience developing teams and managing change through leadership and building resilience.


• Strong customer service focus and positive mindset


• Excellent communication skills.


• Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of ourJob TitleCustomer ManagerLocationRedditchEmployment TypeFull timeContract TypePermanentShift PatternWork Shift: DaysHours per Week45Salary Competitive salary plus benefits CategoryStore ManagementClosing Date20 September 2026, Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user


• Discretionary company bonus scheme


• Access to an enhanced electric car scheme


• Free eye test for you and your nominated user


• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover


• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more


• Company pension


• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support


• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated


• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.


• Colleague recognition programme


• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas