Enable job alerts via email!

Customer Manager (EMEA)

Planhat

London

On-site

GBP 50,000 - 75,000

Full time

5 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company is seeking a Customer Manager (EMEA) to understand and maximize customer success on their platform. The ideal candidate has experience in managing B2B relationships, showcases strong problem-solving abilities, and demonstrates a commitment to driving client satisfaction and business growth in a fast-paced environment.

Qualifications

Succeeding in a closing role, either in sales or customer success.
Demonstrated success in managing a portfolio.
Ambition to act as a trusted advisor to global customer success leaders.

Responsibilities

Understand customers’ problems and objectives deeply.
Help clients unify data and analyze product usage patterns.
Drive high-value outcomes using Planhat.

Skills

Ambition

Driven

Flexible

Tech-savvy

Join to apply for the Customer Manager (EMEA) role at Planhat

The customer platform built to acquire, service and grow lifelong customers.

Our mission is to unlock value for every customer.

We help people build their businesses around their clients, and unleash the capabilities of Planhat. We aim to redefine what customer success means in enterprise software.

Team

Our role is to understand customers’ problems and objectives deeply, then help solve them through the Planhat platform.

When Our Clients Are Successful, So Are We

churn goes down 6% at a legal software company because we helped unify data from separate systems, survey qualitative customer feedback, and analyse product usage patterns
Faced with modest growth and heavy competition, we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat, this kickstarts initiatives that help increase Net Revenue Retention by 7%
five CS reps at a Fintech startup can handle 20% more clients; because we’re streamlining repetitive tasks like data entry and creating reports, as well as automating the onboarding of new customers

In short, we elicit the aims and pain points of global CS leaders, help open people’s eyes to new possibilities, and then consistently drive high-value outcomes using Planhat.

Most Of Our Customer Managers Today Have

Succeeded in a ‘closing’ role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
Demonstrated success in managing a portfolio
Been in a managerial role (but not everyone on the team has)

Skills

In customer success, the value you bring to the table can’t be summed up by years of experience or a list of skills on a CV:

Ambition: You’re ready to be a trusted advisor to global CS leaders, and help them overcome some of the biggest commercial challenges

Driven: The magic doesn’t happen with fancy slide decks; it depends on your ‘whatever it takes’ attitude. Strategising with clients is the starting point, you’re not satisfied until you’ve handled all the nitty gritty details that ensure the business impact is real.

Flexible: You like variety and constant challenges. In the same morning, you help an EduTech company standardise and automate their product training, next up you’re pitching a multiyear renewal to the CFO of an energy company.

Tech-savvy: you enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Software Development

Referrals increase your chances of interviewing at Planhat by 2x

TikTok LIVE - Global Customer Service Operations Manager