Customer Manager

Asda; West Bridgford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus

Electric car scheme

Eye tests

Pension

Wellbeing program

Inclusion networks

Parental leave

Recognition program

Job summary

Asda’s West Bridgford store is seeking a Customer Manager to be the main ambassador for delivering outstanding service from car park to checkout. You’ll lead the Service, Back Office, Security and Cleaning Teams to ensure every customer has the best possible experience.

You will be on the shop floor daily, driving strategy into action, coaching staff, and resolving issues quickly while maintaining high standards of availability and customer care.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset.
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

• Drive strategy into action with hands-on shopfloor leadership and ensure best customer path and availability.
• Lead with impact by coaching the team and delivering service with heart and pride.
• Monitor and address pricing discrepancies and react quickly to customer feedback with action plans.
• Develop talent by fostering ownership, resilience and a culture of Asdaness across the team.

Skills

Customer service

Leadership

Communication

Flexibility

Job description

Job Title

Customer Manager

Location

West Bridgford

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

13 August 2026

At Asda, we want you to find your everything as a Customer Manager, you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.

You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

What qualities you’ll need:

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas