Customer Manager

ASDA; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Colleague discount 15%

Discretionary bonus scheme

Flexible benefits

Company pension

Wellbeing support

Asda Allies Inclusion Networks

Job summary

ASDA is seeking a Customer Manager in Coventry to lead the store's service and customer experience from entrance to checkout. You will drive the daily performance of Service, Back Office, Security and Cleaning Teams, champion the Asdaness, and coach colleagues to deliver outstanding service and value.

You will engage customers, act on feedback, and collaborate with external partners to maintain high standards while developing the store team and ensuring policy compliance.

Qualifications

• Experience leading teams in a retail environment.
• Strong customer service focus with a positive attitude.
• Excellent communication skills across all levels of the store.
• Ability to adapt to changing priorities and drive improvements.

Responsibilities

• Lead and develop store teams to deliver best-in-town customer service.
• Own the customer experience from entry to checkout and back-office processes.
• Drive availability, pricing accuracy, and CSI through actionable plans.
• Liaise with partners to ensure standards are met and feedback is acted on.

Skills

Team leadership

Retail management

Customer service

Communication

Shift flexibility

Change management

Job description

Job Title Customer Manager Location Coventry Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Management Closing Date 19 November 2026

At Asda, we want you to find your everything as a Customer Manager , you'll be the main ambassador for bringing the "Asdaness" in every colleague and lead the store's service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.

You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they're also meeting standards and expectations.

What qualities you'll need:

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the "Asdaness" to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you'll bring:

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of our Superstores/centres?

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas