Customer Loyalty Manager

Lloyd Recruitment - Epsom; Epsom; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading team as a Customer Loyalty Manager, focusing on keeping customers engaged and loyal during their finance agreements. With a background in automotive retail and experience in managing teams, you will enhance customer satisfaction and retention through proactive communication. This dynamic role offers the chance to grow your leadership skills within a supportive environment.

Benefits

Supportive and friendly team environment

Opportunities for career growth

Refer a friend bonus opportunity

Qualifications

• Proven experience managing and developing teams, ideally including team leaders.
• Strong understanding of sales, retention, and outbound customer communication.

Responsibilities

• Lead, coach, and support a team of 7, including 2 team leaders.
• Drive performance across inbound and outbound activity, focused on customer loyalty and retention.
• Collaborate closely with internal departments and dealership partners.

Skills

Leadership

Customer Engagement

Sales

Retention

Job description

Customer Loyalty Manager 12 Month Fixed Term Contract

Are you an experienced leader with a background in automotive sales, dealership operations or customer retention?

We're looking for a Customer Loyalty Manager to lead a growing team of 7, including two team leaders, within our client's Sales department. This team is focused on keeping customers engaged and loyal as they approach the end of their finance agreements.

The role is evolving to include more proactive, outbound contact, particularly supporting retention from the dealer network. We're specifically seeking candidates with experience in automotive retail, finance or dealership based customer engagement, rather than large-scale call centre backgrounds.

What You'll Be Doing:

• Lead, coach and support a team of 7, including 2 team leaders.
• Drive performance across inbound and outbound activity, focused on customer loyalty and retention.
• Support the team in offering tailored solutions to customers nearing the end of their finance agreements.
• Collaborate closely with internal departments and dealership partners to ensure a seamless experience.
• Identify opportunities to improve customer satisfaction and drive long-term loyalty.

What We're Looking For:

• Proven experience managing and developing teams, ideally including team leaders.
• Background in automotive retail, dealership customer engagement or financial services.
• A strong understanding of sales, retention and outbound customer communication.
• Comfortable in a fast-paced, evolving environment with a proactive, customer-first mindset.

Why Join Us?

• Join a supportive, friendly and fast-growing team.
• Play a key role in shaping the way we build lasting customer relationships.
• Grow your leadership career in a dynamic and rewarding environment.

This is a fixed-term role (12 months), with the potential for longer-term or permanent opportunities.

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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