Customer Logistics Manager

Belcan; Oxford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global aviation client is seeking a Customer Logistics Manager for a full-time position in Oxford. This role involves coordinating operational functions in the Material Management Division and ensuring excellent relationships with suppliers and customers. The ideal candidate will possess strong communication skills, have a customer-centric mindset, and be proficient in both Microsoft Office and Google Workspace. Experience with SAP is desirable, along with knowledge of UK Customs regulations. This is a dynamic environment demanding adaptability and teamwork.

Qualifications

• Must communicate effectively with diverse audiences.
• Customer-centric approach is essential.
• Must have strong analytical and problem-solving skills.
• Ability to manage time and resources effectively is crucial.

Responsibilities

• Coordinate product area operations within Material Management.
• Support senior management with implementation of policies.
• Maintain relationships with Supply Chain Partners and customers.
• Act as main contact for supplier and customer inquiries.

Skills

Communication Skills

Customer-Centric Mindset

Analytical Skills

Team Collaboration

Time Management

Problem Solving

Adaptability

Tools

SAP

Microsoft Office

Google Workspace

Job description

Job Title: Customer Logistics Manager

Location: Oxford - Full Time On Site

Full Time: 37.50 hours per week

Belcan are currently working with a leading global aviation client, to support them with their search for a Customer Logistics Manager. They are looking for a Customer Logistics Manager to join them on a 12 month contract, which will be based on site, full time.

As a Logistics Analyst on the Material Management Division, you perform both operational and tactical work to meet plant logistics deliverables. You will be responsible for ensuring material is shipped, received, stored or delivered quickly and efficiently.

Expectations

• To coordinate the operation of a product area within the Material Management Division as specified by the Team Leader.
• To support the Team Leaders, supporting Senior Management in the implementation of Company Policy and Procedure.
• To identify and develop new opportunities in conjunction with suppliers and customers.
• To achieve maximum results and gross profit, while also considering quality and delivery performance

Main responsibilities

• To provide necessary support to senior Management in pursuance of overall Divisional and Company targets and objectives.
• To develop, maintain and improve successful relationships with the Supply Chain Partners and Customer.
• Develop and maintain a teamwork approach to working with colleagues.
• Demonstrate appropriate Commercial awareness in all business activities ensuring that the client's commercial position is adequately safeguarded at all times.
• Recognise potential new business opportunities and highlight such potential opportunities to Senior Management.
• Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines.
• Act as the main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer's voice internally.
• To identify and resolve issues of a problematic nature at onset where possible through discussion / negotiation with the supplier / customer base.
• To ensure that customers are fully aware of any supply issues which may compromise production and operations.
• To ensure the application of SAP AiO & EC2 consistent with the training received and all work instructions within your possession.
• To maintain departmental administrative systems and provide accurate documentation in order that support functions can operate efficiently i.e. cost file maintenance, product description database, invoice queries.
• Ensure awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
• To provide regular reports on progress of investigations and work in progress to the Team Leaders.
• To coordinate the functioning of a specific product area or platform in the Material Management Division, as directed by the Team Leader.

Knowledge and Skills

Essential

• Capable of effectively communicating ideas and information to a diverse range of internal and external audiences, utilising both written and verbal communication methods.
• Customer-centric mindset, ensuring the customer's viewpoint remains the highest.
• Able to organise time and resources effectively to achieve goals and objectives.
• Proficient in analytical and problem solving skills.
• Ability to work independently and handle multiple tasks.
• Proficient in both Microsoft Office and Google Workspace.
• Ability to unite and involve as a team; or a team player.
• Positive, self motivated, enthusiastic and flexible.
• Proficiency in handling stress and approaching challenges with a positive mindset.

Desirable

• Experience with SAP or similar enterprise systems.
• Knowledge on UK Customs and export regulations

If you are interested, please apply, and one of our team will be in contact soon!