Customer Logistics Administrator - FTC 8 Months

MOLTON BROWN; Bishop's Stortford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Logistics Administrator on an 8-month fixed-term contract. In this dynamic role, you'll manage multi-channel order entry for both domestic and export markets, ensuring timely processing and high levels of customer satisfaction. Your keen attention to detail and strong communication skills will help you build relationships with customers and internal teams alike. Collaborate with logistics and warehouse teams to streamline operations while staying informed on product updates and company goals. This is an exciting opportunity to contribute to a respected brand known for its commitment to quality and ethical practices.

Qualifications

• Minimum GCSE and A-level education required.
• 2+ years of customer service experience needed.

Responsibilities

• Manage multi-channel order entry for domestic and export B2B orders.
• Provide high-level support through effective communication.

Skills

Customer Service

B2B Sales

Communication Skills

Attention to Detail

Problem-Solving

Time Management

Education

GCSE

A-level

Tools

SAP

Microsoft Applications

Job description

The Role:

We are seeking a dynamic Customer Logistics Administrator to join our team on an 8-month fixed-term contract. You will manage multi-channel order entry for domestic and export markets, process new account openings, update customer order forms, and ensure accurate pricing within our systems. Providing high levels of customer service through written and verbal communication, you will meet deadlines and solve problems efficiently. You will coordinate with internal and external teams regarding inventory management, dispatch, and delivery. Daily review of all orders in process and cross-functional support to other team members are also key responsibilities.

What You Will Do:

• Manage multi-channel order entry for domestic and export B2B orders, ensuring timely processing from start to finish. Handle new account openings, update customer order forms, and ensure accurate pricing.
• Provide high-level support through effective written and verbal communication. Build strong relationships with customers and internal/external teams, addressing needs and resolving issues proactively. Serve as the first point of contact for new business inquiries across various channels.
• Assist with new account setups and maintain accurate pricing and customer profiles. Efficiently process returns, credits, and debits while supporting National Account Managers.
• Collaborate with internal teams, including logistics, warehouse, merchandising, and planning, for seamless order processing, inventory management, and delivery. Review daily orders and support customer logistics team members.
• Monitor daily reports on stock availability and order status. Stay informed on product updates and company goals, ensuring adherence to business practices and ESG objectives. Communicate regularly with couriers and carriers to facilitate smooth operations.

What You Will Need:

• Minimum GCSE and A-level education.
• At least 2 years of customer service experience and familiarity with B2B sales.
• Ability to prioritize workload, meet deadlines, and build strong relationships. Accuracy and attention to detail are essential.
• SAP knowledge is desirable but not essential; proficiency in Microsoft applications is required.
• Strong internal and external communication skills with excellent English language proficiency.

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About Molton Brown and Kao:

Molton Brown is part of Kao, a company founded in Japan in 1887. Kao is committed to making a difference in people's lives with high-quality products and services to create a Kirei Life — a beautiful life that respects consumer and customer needs as well as the planet. Our corporate philosophy, the Kao Way, guides us to act with integrity, drive innovation, and foster trust and respect.

We are recognized among the World's Most Ethical Companies for 18 consecutive years. We prioritize quality, environmental care, and collaborative work to achieve our goals. We welcome applications from all backgrounds to enhance our diversity.

Learn more about us at Kao and our privacy policy at Kao Privacy.