Customer Logistics Administrator - FTC 8 Months

KAO; Bishop's Stortford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Logistics Administrator for an 8-month fixed-term contract. This role involves managing multi-channel order entry, providing exceptional customer service, and collaborating with various teams to ensure smooth operations. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to problem-solving. Join a company recognized for its commitment to quality and ethical practices, where you can make a meaningful impact and shape your career in a supportive environment.

Qualifications

• 2+ years of customer service experience, preferably in B2B.
• Strong communication skills and attention to detail.

Responsibilities

• Manage multi-channel order entry for B2B orders, ensuring timely processing.
• Collaborate with teams for seamless order processing and delivery.

Skills

Customer Service

Order Management

Communication Skills

Attention to Detail

Problem Solving

Education

GCSE

A-level

Tools

SAP

Microsoft Applications

Job description

The Role:

We are seeking a dynamic Customer Logistics Administrator to join our team on an 8-month fixed-term contract. You will manage multi-channel order entry for domestic and export, process new account openings, update customer order forms, and ensure accurate pricing within the system. Providing high levels of customer service through written and verbal communication, you will meet established deadlines and problem-solve effectively. You will coordinate with multiple internal and external teams/customers regarding inventory management, dispatch, and delivery. Daily review of all orders in process and providing cross-functional support to other customer logistics team members are also key responsibilities.

What You Will Do:

1. Manage multi-channel order entry for domestic and export B2B orders, ensuring timely processing from start to finish. Handle new account openings, update customer order forms, and ensure accurate pricing.
2. Provide high-level support through effective written and verbal communication. Build strong relationships with customers and internal/external teams, addressing needs and resolving issues proactively. Serve as the first point of contact for new business inquiries across various channels.
3. Assist with new account setups and maintain accurate pricing and customer profiles. Efficiently process returns, credits, and debits while supporting National Account Managers.
4. Collaborate with internal teams, including logistics, warehouse, merchandising, and planning, to ensure seamless order processing, inventory management, and delivery. Review daily orders and support customer logistics team members.
5. Monitor daily reports on stock availability and order status. Stay informed on product updates and company goals, ensuring adherence to business practices and ESG objectives. Communicate regularly with couriers and carriers to facilitate smooth operations.

What You Will Need:

• Minimum GCSE and A-level education.
• At least 2 years of customer service experience and familiarity with B2B sales.
• Ability to prioritize workload, meet deadlines, and build strong relationships. Accuracy and attention to detail are essential.
• SAP knowledge is desirable but not essential; proficiency in Microsoft applications is required.
• Strong internal and external communication skills with excellent English language proficiency.

Molton Brown is part of Kao, founded in Japan in 1887. Kao is passionate about making a difference in people's lives with high-quality products and services to create a Kirei Life for all—a beautiful life that respects the needs of consumers, customers, and the planet. Our corporate philosophy, the Kao Way, guides us in acting with integrity, driving innovation, and fostering trust and respect.

We are recognized among the World's Most Ethical Companies for 18 consecutive years. We are committed to quality, environmental care, and empowering our employees to shape their careers. We embrace diversity and welcome applications from all backgrounds.

Learn more about us at Kao's website and review our privacy policy.