Customer Liaison & Service Administrator

Avant Homes; City of Edinburgh; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonus

Buy/sell holiday scheme

Private Health care

Company Pension

Life Assurance

Avant Discount Platform

Job summary

Avant Homes in Scotland is seeking a Customer Liaison Assistant to join the team at the Edinburgh regional office. You will handle daily customer calls and queries, log issues on COINS, and liaise with site teams and subcontractors to ensure timely remedial works while maintaining excellent customer service.

The successful candidate will be highly organised, proficient with MS Office, and capable of clear written and verbal communication under pressure.

Qualifications

• Experience handling complaints in a customer service environment.
• Strong administration skills with ability to log and track queries.
• Competence with MS Office including Word and Excel.
• Ability to think logically and troubleshoot issues.
• Excellent communication, both verbal and written, under pressure.

Responsibilities

• Manage calls and emails into the department and log issues on COINS.
• Own queries, resolve simple issues and escalate complex ones to Head of Customer Service.
• Coordinate between Site Management, Customer Care Technicians and subcontractors to complete remedial works in line with NHBC Buildmark.
• Keep customers informed with realistic timescales during remediation processes.
• Provide administrative support to the Customer Service Department and assist with invoice checks and payments.
• Prepare, collate and provide defect reports.

Skills

Administration skills

MS Office (Word & Excel)

Logical thinking

Troubleshooting

Organised

Proactive/initiative

Customer service in fast-paced env

Verbal and written communication

Numerical and literacy

Tools

COINS ERP system

Microsoft Office

Job description

Avant Homes in Scotland is seeking a Customer Liaison Assistant to join the team at the Edinburgh regional office. You will handle daily customer calls and queries, log issues on COINS, and liaise with site teams and subcontractors to ensure timely remedial works while maintaining excellent customer service.

The successful candidate will be highly organised, proficient with MS Office, and capable of clear written and verbal communication under pressure.