Customer Liaison Officer

Fortem Solutions; Huddersfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in social housing is seeking a Customer Liaison Officer in Huddersfield. In this role, you'll enhance customer relationships, coordinate communications about housing projects, and help address resident concerns while contributing to community initiatives. This is a rewarding permanent position that helps improve living conditions for local residents.

Benefits

25 days annual leave + bank holidays

25 days annual leave + bank holidays + your birthday off (34 days total)

Sick pay

Competitive salary based on experience with profit-related bonus

Option to opt into salary sacrifice car lease

Discounted gym memberships

Private healthcare and dental care

Cycle to work scheme

Up to £3,000 colleague referral fee

Annual pay reviews

Qualifications

• Previous experience in a similar role required.
• Ability to handle sensitive situations.
• Full Driving Licence needed.

Responsibilities

• Lead resident and community engagement initiatives.
• Coordinate access arrangements for smooth project delivery.
• Act as main contact for residents addressing their concerns.

Skills

Negotiation

Resilience

Customer Service

Communication

Education

Experience in Social Housing sector

Tools

Microsoft Office

Job description

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We are currently recruiting for a Customer Liaison Officer to join our Huddersfield team. In this permanent role, you'll play a key part in ensuring exceptional customer service, building strong relationships, and supporting our operations across the city.

This is a permanent role with travel across the city and the core working hours are Monday to Friday 8am-4:30pm.

The Customer

Fortem is currently working on a large social housing project for Kirklees District Council. Works include internal and external refurbishment to two six-storey blocks of flats in Kirklees, West Yorkshire. The full scope of works includes fire door replacement, fire stopping works of existing services on all floors and sprinkler systems to all flats and communal areas, bathroom replacements and electrical works, new boilers, low level brickwork cleaning, external wall insulation, windows and doors, solar PV to support new electrical boilers and flat roof replacement.

Duties and Responsibilities

Customer Liaison Officer duties and responsibilities include:

• Lead resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

What You Will Need

The Customer Liaison Officer will meet the following criteria:

• Previous experience of working in a similar role
• Ability to deal with sensitive situations
• Resilience and strong negotiation skills
• Proficiency in Microsoft Office
• Full Driving Licence
• Experience of working within the Social Housing sector
• Competitive salary based on experience with profit related bonus
• Option to opt into salary sacrifice car lease
• 25 days annual leave + bank holidays + your birthday off (34 days total)
• Sick pay
• 26 weeks full pay maternity leave
• Annual pay reviews
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Vast directory of training on bespoke in-house Learning Management System
• Private healthcare and dental care
• Cycle to work scheme
• Retail and mobile phone provider discounts

Who We Are

Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.

We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.

Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.

We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.

Please apply with your updated CV or contact us at the Recruitment team.

Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Construction

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