Customer Liaison Officer

Abri Group; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

Abri Group is seeking a Customer Liaison Officer in Bracknell to enhance customer experiences. The role involves managing customer communications, resolving complaints, and ensuring satisfaction in a full-time capacity. Applicants must have strong customer service skills and a valid driving license.

Qualifications

• Exceptional customer service skills are essential.
• Access to a vehicle and a full driving license required.

Responsibilities

• Manage customer issues and keep clients informed.
• Drive customer satisfaction and resolve complaints.
• Support a seamless 'Customer Journey' and foster continuous improvement.

Skills

Customer service skills

Communication

Problem-solving

Job description

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We're passionate about providing excellent customer experiences for our residents at Abri. We are seeking a Customer Liaison Officer to join our team in Bracknell, responsible for managing customer issues, keeping clients informed, and delivering post-completion customer care to market sale purchasers and shared owners moving into new Abri homes.

Your role will involve managing effective customer communications, supporting a seamless 'Customer Journey', and ensuring high customer satisfaction. Exceptional customer service skills, consistency, and efficiency are essential for success.

You will focus on driving customer satisfaction, promptly resolving complaints, and fostering a culture of continuous improvement within our services. We aim to innovate and enhance our processes continually.

This is a full-time position; part-time requests cannot be considered. Applicants must have access to a vehicle and a full driving license, as applications from non-drivers will not be considered.

If you're interested in making a real difference in our customers' lives, view the full job description on our careers page.

Additional Details

1. Seniority level: Mid-Senior level
2. Employment type: Full-time
3. Job function: Management and Manufacturing
4. Industries: Non-profit Organizations